J. Press

"Some of the worst customer experience I've ever encountered. Placed an online order, pants arrived and were way too small in the waist (I even ordered up). Tried calling the 1888 number for two days, was always told nobody was available. Called the store and talked to somebody who was clearly irritated to be having to answer my questions about how the return works, since the online return wasn't clear at all. Talked to her for 10 minutes and still don't fully understand next steps (sorry I didn't know what an RMA number was?) Also, i'm responsible for paying and coordinating my own shipping back, which given how bad the sizing was, means I'll never order from here again. I was excited to try some J Press, but I'll stick to places that make this easier (and are nicer over the phone)."

"Ordered dark blue multi check sport coat through online and is exactly what I was looking for. The J Press sport coats are of high quality compared to other men’s stores on the west coast. Carl was great to work with and is well informed on different fabrics and patterns. Happy first time customer."

"One of the last pillars of times past. J. Press New Haven really knows how to do it right. Excellent service to match the excellent product. Carl and Brian were a delight to talk to. Both of them are extremely knowledgeable and their youth gives me hope for the survival of J. Press and ivy style as a whole. Would highly recommend visiting this store."

"Service is horrendous I have been to this shop a handful of times in the past six months and the service has been horrendous. I have never been greeted when entering. The employees entirely ignore me when I've been the only one in the shop and are usually just sitting around conversing with each other. I have never felt more unseen and expect much more from a local establishment."

"I have been a J. Press customer for many years and was impressed by both the clothes and the excellent service. The clothes are still fine, but the service has decayed to the point where one might just as well be shopping at a Walmart. It's sad to see the destruction of another venerable brand after the debacles at Brooks Bros., Marshall Field, I. Magnin, Gump's, etc."