Trend

"I bought some Blundstone boots from Trend at the start of January. One of the associates, Rita, helped explain to me their lineup of products and helped me select the ones that best fit my needs. She was very patient and helpful when it came to assisting me. She would bring a variety of sizes to make sure I had the right fit, without me even asking her. I had a pleasant experience shopping here and I would definitely come back!"

"I wonder how long it with take the AG to realize this is the tannery (whose owner was blocked from ever doing business in MA again) under a different name. Our Governor put them out of business, but it looks like they’re up to their old tricks. Google “The Tannery Boston” for more info and buyer beware."

"I have purchased 6 pairs of On shoes and 2 pairs of birkenstocks loafers from this store and always had a good experience shopping here. They were very knowledgable about their products, especially their On shoes. And twice I’ve purchased the wrong size, they were more than happy to give exchange it for a new size despite me already wearing it. The customer service is 10/10 and I highly recommend this store for those that want to buy a new pair of On shoes or any of their wide variety of shoewear/jackets that they have to offer."

"Excellent customer service. Not sure who everyone else dealt with, but I just bought a jacket and everyone was extremely helpful and they even offered a huge discount. Definitely recommend."

"NEVER BUY FROM TREND BOSTON!! I have NEVER, dealt with such unprofessionalism ever in my life. The worst customer service of any company I’ve ever purchased from. They have been ignoring my emails to return an item for over a week now. They initially answered and said they would look into it and get back to me. No one has ever gotten back to me. I ordered the wrong size of shoe and was going to be glad to buy the correct pair back from them. But no way in hell will I do that now. Not to mention the box the shoes come in was damaged and their response was “the item was not damaged”. Like how clueless are you to think that the items ORIGINAL BOX is not part of the Item! So unacceptable. I’ve been buying shoes online for years. This was the worst customer service I have ever had in my life."