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REI
401 Park Drive, Boston, Massachusetts, United States
About the REI
REI is a renowned outdoor retailer located at 401 Park Drive in Boston, Massachusetts. This institution offers a wide range of products for outdoor enthusiasts, including bicycles, clothing, shoes, and gear for various outdoor activities. With a commitment to quality and sustainability, REI is a go-to destination for those looking to gear up for their next adventure. Visit us today to explore our extensive selection of products and receive expert advice from our knowledgeable staff.
Photos of REI
401 Park Dr Ste 103, Boston, MA 02215, United States
Opening hours of REI
Monday:
11:00 - 20:00
Tuesday:
11:00 - 20:00
Wednesday:
11:00 - 20:00
Thursday:
11:00 - 20:00
Friday:
11:00 - 20:00
Saturday:
10:00 - 19:00
Sunday:
11:00 - 18:00
Reviews of REI
"Really slow staff, literally told the cashier I’m in a hurry and she proceeded to hang and fold everything when I told her I’ll just put it in my bag. Asked for help picking a backpack and the guy helping was asking questions when I clearly knew what I wanted. He came across patronizing."
"*UPDATE* I’ve now been triple charged with still no resolution. It’s been 10 days since the original issue and the only changes are that they fraudulently charged me an additional time in the last day, and now reps in the physical store have dismissively refused to help in any way as well. Store employees when asked novel questions get PISSY and RUDE. I’m now out $400+ instead of $200+ for going on a week. Additional “perks”: 1) The garage has also somehow increased in price so you now need to pay an un-validated/unsubsidized $14 to park and be abused by the morons at REI. 2) my package was broken anyways so I’d need to return it if I didn’t so urgently need the late, broken equipment that I’m going to fix it myself and use broken brand new equipment instead of being able to return it and be triple charged a second time. *ORIGINAL* Double charged me for an expensive item I ordered for pickup while simultaneously marking the package, which tracking showed to have arrived at the store already, falsely delayed for several further days. Completely unresponsive customer support on phone and online. Need to take action through my credit card company to get the fraudulent charge reversed. Hope to never shop here again."
"$10 to park is too much. I just needed to exchange a shirt for a different size. I had ordered online for my son and I had guessed wrong. REI is great and all, but ten bucks for a half hour is wrong."
"Great for all things outdoors. Friendly staff typically knowledgeable or able to bring in someone w expertise in what you are looking for. Though last time, I was seeking help within the kids clothing section and two employees within that section didn't know about any of it."
"This REI has stood the test of time. There's always construction around but now there's a new bike path for better accessibility. Staff are amazing. They host events with 401 Park throughout the year. Love this store!"
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