Tory Burch 125 Westchester Avenue, White Plains, NY 10601

"I walked into this store because I wanted to purchase 2 pairs of sandals. When I walked into the store I was treated very poorly by the sales associate Venera Kelmendi. She was rude and had an attitude with me. I just wanted to ask her for the sandals in my size so I could try them on. After I told her I would take the sandals, that’s when she started acting kinder. I then realized she thought I wouldn’t be able to afford anything in the store and thought I was wasting her time. I was being profiled based on my looks and my skin color. It’s such a shame that these are the employees that Tory Burch hires. After this experience I called client services several times to report this, but no one ever answered the phone. I also called the store itself to speak with the manager but the manager never came to the store I only spoke with an employee who told me they would relay the message over. I never got a call following up about this. It seems Tory Burch does not care about her clients. I will never shop here again and if you are of a person of color I urge you not to shop at this store either."

"It doesn't has all the new collection but it is good. Good service and perfect, friendly staff. They tried to help me more. Thank u."

"Aaron a worker there tried to swindle me. Told me the price of a bag and then said he’ll help me out with a 20% off coupon. However the bag was on sale and he was doing everything in his power to get commission like telling me a higher price for the bag. Will not go there again because of the unprofessionalism and their hunger for commission instead of making the customer happy."

"The products from Tory Burch are simply great, however customer service in this particular store is just awful! I saw a handbag online and went to go check it out, I walked into this store without being greeted and no one seems to want to approach you and ask if you need any help. Browsing through the store I only saw the black and green handbag on display so I asked if they also carried the red one which was the one I wanted, when I asked for help the girl working there did not even bother to speak her answer to me, all she did was shake her head no to my question and wasn't even looking at me! One is not going in there to spend $50 therefore I think their customer service needs a tremendous improvement and at least be half as good as the products are."