UGG Westchester

"I had an order for pick up. I’m waiting for them to give me my item… and they LOST IT! Huh?! How?"

"Terrible customer service, and no one answers the phone. I ended up having to go in person and they were beyond rude."

"Bad customer service! No one bothers to help, I made a rerun the girl at the cashier added the wrong amount to my gift card. I have tried calling many times over the last few days and there is no one answering phone calls. For a store with a brand name I expect more!"

"You had Daniel the store Manager Who uses his company card to pay for his vacation instead of making sure the store had air it was so hot it was ridiculous When working for the Ugg store it was very toxic You had Mel a sales associate and Michelle being one of the store managers all they do is talk/ gossip about everyone Daniel encourages the drama which made things worse There was someone new working every week Associates quit due to toxicity that went on in the store Once you speak up for yourself Daniel would make sure you’re hours got cut Word of advice Make sure you have a backup job like I did"

"I came in on Christmas Eve. The store closed at 6pm.I got there at 5:30pm and the store wouldn’t let me in - stating they were closed. Meanwhile there were other customers in there. They wanted to go home on early Christmas Eve, I get it. But I just drove from Manhattan to White plains! I paid a toll, wasted gas and paid for parking. That’s not fair to me! I tried calling for a manager and they wouldn’t call her, just bad customer service!"