Villa Roma Resort - Sullivan Catskills Vacations 356 Villa Roma Road, Callicoon, NY 12723

"Overall this place needs some upgrades. I think they are trying to do too much and can't keep up with the maintenance. Facilities rundown, parking not great. The bar on the 2nd floor was nice."

"Phones, television, and room card don't work with no knowledge from staff when it will. The rooms don't even have a small refrigerator, iron, or coffee maker for its guests. The worst hotels I have visited had at least the bare minimum for comfort. Never again. You should be ashamed and offer your guests partial refunds."

"My end of year family vacation was ruined at this place. I booked a vacation for 7 days through a timeshare. I had no choice other than stay at this “resort”. It is all the time share had to offer. Careful with time shares. I really don’t understand how they call this place a resort. Everything is outdated. I believe it was build in the 50’s and never renovated. The room we stay smell mould. The heater blew mix of mould and dust. We were two adults and 3 children. 4 out of 5 of us started allergic reaction. Difficulties breathing. I booked a hotel in New York City because I knew the hotel is old and not taken care off. They would not be able to offer anything better. Out of the 7 days I only spent 3 days at this hotel. Our last night my kids were not feeling well. They could not sleep well. The check out time was at 10am. I could not get the kids out of bed on time. At 11:40am the house keeping knocked on the door and told us we had to leave as she was charging us late fee. I answered, yes e ears packing up. 3 minutes after 2 security guards showed up at the door to tell us we had to leave. It was intimidating. As we were putting the luggages together n the vehicle, the manager showed up with the two security guard on an intimidating behaviour. This is how my vacation ended up, ruined completely. Lots of allergies. Do yourself a favour, stay away from timeshare and Villa Roma Lodge Resort."

"My first time here and I must admit it's a winner. We had 79° weather in late October in the mountains. The food was delicious. We did 3 meals a day. The breakfast was a buffet but lunch and dinner were order from the menu. The wait staff went above and beyond the call of duty. It reminded me of being on a first class cruise. "Lito"....we loved you! My room needed some updates, but was comfortable. Last but not least, the entertainment was awesome. I laughed & smiled all weekend. It's a fabulous getaway and only 30 minutes from Woodstock. ✌️ PEACE"

"Long-standing Catskills resort complex with both traditional hotel accommodations and timeshare units. We traded in on a timeshare exchange a couple weeks after the end of the busy season, so many of its seasonal facilities were shut down already for the winter. Those facilities which remained open were of high quality, though. We ate in two of the resort restaurants, which provided great meals at a reasonable price. It's only a few miles from the site of Woodstock, too, which is a great bonus. (That's practically the only thing it's close to -- its location is very remote.) However, there were a few things we found... troubling. You had to put down a $300 security deposit at check-in -- $900 if you wanted to charge meals and other sundries to your room. Unlike any other resort we've been to, we were required to initial a whole list of special conditions we agreed to abide by or face extra charges. The most unusual one of the lot was a requirement that we bag up our garbage every day for housekeeping to collect -- we were explicitly instructed that we were not to keep any garbage in the unit, on pain of what amounted to a fine. This made me wonder if they had had a vermin problem in the past. The accommodations themselves were quite nice, plenty of room and well-appointed, but were a little run down around the edges -- things like dripping faucets, damaged woodwork and poorly hung doors. The unit was oddly designed, almost as though an architect had simply made a few changes to a hotel floorplan to create the timeshare buildings; compared to the rest of the resort the timeshare felt almost like an afterthought. Still, we enjoyed our time there, and found it a good base for our explorations of local fall color."