Movado Company Store

"This store has the worst customer service and the manager provided us false information. I bought a watch for my husband from Macys for his birthday. It stopped working after 10 months. He went to Macys to get it fixed but they told us it has to be Movado. We had the Movado warranty for 2 years so my husband called Movado and they told us to take it to a Movado store. When we took it to the store, the manager was like because we bought it from Macys they can’t do anything about it. Macys has to fix it. The manager was like if we want to replace the battery it will be $45. We then took it to the original Macys we bought it from since we didn’t wanna pay without knowing if it is a mechanical issue or not. Macys told us that Movado is the maker so original warranty is with them. My husband and I collectively wasted hours trying to get this watch fixed that we paid so much for. Terrible experience. I got 3 Movado watches so far. Well never buying again!!!!!"

"Carly was wonderful, definitely a positive store experience even though I didn't find exactly what I was looking for currently. Definitely recommend this store for your watch needs."

"Do Not waste your money on these watches. They are trash quality. I've had the watch about 3 years worn maybe 5-6 times, and recently saw the chronos hand stopped moving. Come to my surprise the watch is defective. ORDER# 150032376 Movado Face Men's Watch"

"I needed a battery for my Movado watch, and called ahead of time for their store hours and asked if they did battery replacements. There was no mention of price. When I got there, they charged me $45 do replace the battery, and stated they had to do some checks to insure it was water tight. It took all of 10Min. I am disappointed in the initial lack of disclosure and the cost to replace a battery."

"Great service and friendly staff. Carly was very helpful in helping me find what I needed. Recommended for anyone looking for a watch."