Once Upon A Treetop 151 Dupont Street, Plainview, NY 11803

"I booked dinner with Santa for my son and we got terribly sick with high fevers and everything. I called 4 days prior to the date in hopes of getting credit (as it’s noted on their policy) to go another time and get some use of my $75 dollars I spent. They said I cannot get store credit until someone else purchases tickets in my place. So not only am I not getting my money back- I cant even use it another time (they keep the money) What’s even more concerning is that this is a children’s play place where children are frequently sick- all this does is encourage parents to bring sick kids to go and play bc they booked tickets in advance and it’s impossible to get any credit to go another time (where they still keep their money! lol) Edit to review- I changed to 4 stars- I finally got to take my son here. It’s such a beautiful place for the kids to play. Pretty clean. It has such a sweet warm atmosphere and my 3yr old and 8month old had so much fun! It seems that bc this place is so busy they were easily able to give me credit bc someone else booked my spot which was great! Didn’t give them 5 stars bc i stand by my initial review that I don’t agree with their policy (yes I understood and fully read the policy from the beginning- to the person/owner who responded) if I lose money bc someone else didn’t book my spot for an event- then in the same manner I should get my money back if someone booked my spot- rather than double dipping- you got paid by the person who booked my spot for the event plus you kept my money on top of that. It’s not really an even exchange."

"We had our daughter’s first birthday party here yesterday and it was incredible. This place is ran like a well oiled machine. I read the previous reviews regarding how poorly this place was ran, however, after discussing with my friends who’ve been here, they encouraged me to book. I’m so happy I listened to people I know and not some stranger on the internet. I understand how people felt “rushed” during eating but this is a business that holds multiple parties and they need to keep things on schedule. Bailey was our party leader and she was awesome. The other 2 assistants, Chris and Kier were just as helpful. The room was set up perfectly and they made sure to keep the party moving. The 2 women at the front desk/reception area were an absolute pleasure to work with. Also, shoutout to Janine and Marissa for matching our vision. The place is clean from corner to corner. We can’t say enough good things about this place. If you’re thinking about booking your birthday party here, DO IT."

"Jack had the best time ever!! It was so very clean, cheerful, educational, and had every single possible amenity. For me the best part was cleanliness and enormous healthy fun! I am a retired principal and this was first class for young children! Have fun!! I know you will!"

"My little boy and wife went to a birthday party. She enjoyed herself but definitely not as much as the little one. Since that’s the case; we decided to leave a great review! Place is spacious and amazing for birthday events as the one they went to today. Food was yummy and okay rooms were very clean. The jungle gym looked amazing and big for kids under 6 years old. My baby boy said he wished it wa slinger but unfortunately it wasn’t but still loved the experience; thank you for being so awesome! We’d highly recommend this place!"

"My nieces love it here. It's an amazing place for children, they truly enjoy it there. Place is designed like a preschool/school. Has different interactive rooms. Both my nieces had their birthday parties here. Recently we just celebrated my nieces 3rd birthday here and she was beyond happy & grateful. Expensive honestly & limited time...but the Kids truly love it here. So definitely recommend. The bathrooms have a capacity for 2 persons each and very small. The second you walk in there's a shop for kids...(toys and such)...be aware it draws attention and the kids want you to buy them things."