East Brook Fitness

"I’ll start with the pros: - They have a turf and free weights. - They have day care, yoga, Zumba and all that if it fits your needs - Most of the staff is very friendly. Now, the cons: - There’s a very depressing feel with this place. - If you’re gonna go, bring headphones. They play music from the tv speaker and the playlists could use some work. - The bathrooms/locker rooms are typically very messy. There’s rarely any soap in the men’s room and you’d be lucky to have paper towel to dry your hands. The men’s trash is usually overflowing, too. - While the staff is friendly, they rarely do rounds of the facility to notice that paper-towel and disinfectant to wipe down dirty gym equipment is empty, so you will see gym goers walking from station to station hoping to find sanitation bottles and a dispenser that actually has paper towel. Overall, it’s not a TERRIBLE gym. But, they definitely need some work and closer supervision. I’ve been a member for about a year and am considering canceling if things don’t get better. I’m not sure they can justify charging people $25+ a month for a membership with the type of quality I’ve experienced so far."

"Beware of becoming a member of this gym, I do not recommend it even to my worst enemy. The process of unsubscribing is very difficult and convoluted and all to make you give up. !100% agree with the rest of the comments on this. I followed all the steps to cancel the membership and still I have received undue charges. I have complained and they will not answer me or refund my money. Please help, can I claim it to the authorities? What you have answered me is not true, to this day I am still waiting for the refund of the undue charges for September. You have not contacted me at any time. I sent you a registered letter to cancel my subscription and that of my family."

"Offers online registration, but annual fees are not disclosed at the time. Hot in the summer, freezing this winter. One of the two chest machines was broken the entire time I went there and always 1/3 to 1/2 of treadmills aren’t working. Was told they would put in a water bottle filler when I signed up a year ago, still no water filler. Last time I went, the building had a ceiling leak and half of the ceiling in the women’s bathroom was collapsed and multiple buckets collecting water by the treadmills. Emailed ask how to cancel my membership, and they told me to call. When I call, they told me to come in person or send a letter. Per their contract (that you never see if you sign up online), you pay everything for a month after they receive your letter. The staff at the counter when I went in told me that even though I paid for another month, my membership had been canceled so I couldn’t go. They certainly need to ensure their employees are clear on company polices. They charged me another years worth of maintenance fees even though I only went for a year and would not be continuing because it fell within that month. Contract is not clear and they were not willing to budge. Instead of refunding the $40 they would rather lose out on future business as I would not recommend this place for that reason alone. Positives: The place was always relatively clean, had a variety of machines and decent exercise classes."

"I started coming to this gym as a member but then was hired to teach Yoga Tuesday and Thursday nights. There is plenty of equipment to choose from and I have almost never had to wait to use a machine. Staff here are bubbly and nice. If you are looking for a well rounded place that is continuously developing then this place is it. Personal Training and Kid Care are also awesome features."