Firestone Complete Auto Care 700 Farmington Avenue, Bristol, CT 06010

"Great service! They were very nice and knowledgeable. Not pushy with me and didn't try to upsell."

"I don’t usually make comments. Unfortunately there has been a plethora of mistakes from this firestone. Not just on my wife’s vehicle but also mine. They don’t value the Customers wait time. I have worked with Firestone all my life and wouldn’t recommend this firestone. I get it business gets busy. That’s why I made an appointment for 2 o’clock. 2 1/2 hours later The vehicle had not moved yet. I was simply coming in for an oil change and tire rotation. Not to mention I lost work."

"Super friendly staff and fit me into there schedule fast. I only had something small to fix and they fixed it fast. It’s in great location and super clean space. I would recommend them."

"I ran over a nail and it was in the tread. It was a slow leak and going flat. I brought it to Firestone and they tried to tell me that the nail was in the shoulder of the tire, not the tread. I’m a woman, not an idiot. I know what the tread is. He told me they couldn’t repair it but they would have to replace all 4 tires and proceeded to quote me for $1200 to get this problem fixed. I refused service and will never go there, even if my shop is closed. If you’re looking for reliable, honest work, go see Tony at Tire Depot who fixed my tire free of charge."

"Had an appointment at 1pm to have my brakes checked, they didn't start until 2:30 pm. Had new rotors, calipers and pads replaced for the rear brakes and new pads for the front brakes. Took over 3 hours. I left and while driving my front brakes started making loud grinding noises so I returned to Firestone, took the mechanic on a test drive and he heard the noise, returned again waited another 2 hours to be told the front pads were defective and new pads were replaced. Next day while driving on the highway and going downhill I lightly applied the brakes to slow down and my steering wheel started to shake! When I got home I called Firestone to tell them and Zack told me to come in tomorrow and have it checked out. I arrived at 1pm to be told it was too busy and to come back at 1:30 Sunday. I arrived on time Sunday and had to sit for another 3 hours to be told I needed new front rotors? Each visit costing me more money. Brakes should be a one visit solution, not 3. I'm disabled and all those hours sitting really aggravated my back. How would I ever trust going back there again? *09/05/2023 Manager, Tim, called me to try to make my visit right. Will refund $100 for my trouble. I do appreciate the effort and I may return for routine maintenance."