Biggins Auto Repair LLC
35 Connecticut 66, Columbia, Connecticut 06237
About the Business
Biggins Auto Repair LLC is a trusted car repair institution located at 35 Connecticut 66 in Columbia, Connecticut, United States. Our team of skilled technicians is dedicated to providing top-notch automotive services to keep your vehicle running smoothly. Whether you need routine maintenance or major repairs, we are here to help. With years of experience and a commitment to customer satisfaction, Biggins Auto Repair LLC is your go-to destination for all your automotive needs. Visit us today and experience the difference for yourself.
Photos
Contacts
35 CT-66, Columbia, CT 06237, United States
Opening hours
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"Absolutely best garage. My i truck needed a transmission and other and Craig shopped around for parts to keep the cost down. Clutch. Transmission. Fly wheel and other parts were replaced. Since I picked up my truck not one problem. Thank you Biggings. Al."
"I am new to town and Biggins Auto came highly recommended but I'm sad to say I won't be back. I took my 2016 subaru crosstrek to Biggins for its 180k mile routine maintenance and to have an issue with the AC diagnosed. When I called to schedule, I was told the 180K mile maintenance looked like it would take 2 hours (which was surprisingly short to me), I was quoted $550 for labor and diagnostics on the AC and told that it would go up when they knew what parts I'd need for the maintenance service. We booked a date and I was clear that I would need the work completed and the car returned the same day before 5pm for daycare pick up. The day arrived, I dropped off my car in the morning, was clear again that I had to have the work finished in one day and the car ready for pick up by 5pm for daycare pick up. By 3:30 I called for an update - they’d had PLENTY of time to complete the 2 hour maintenance - and I was told the car would not be finished that day because an earlier car slowed them down; I'd have to get it tomorrow. I pushed back because I had to have the car to get my daughter from daycare by 5pm. I was told that I could come get the car that day after all but that only diagnostics had been completed, and I'd have to come back for the actual maintenance work. That day’s work came in just under $200, all for labor. Today I brought the car back to have the 180k maintenance completed. When I arrived, there was not a complete record of what had been done the week before so nobody actually knew what still needed to be done today to complete the maintenance and Greg had “left for a few hours” so apparently there was no way to find out either. They kept the car and this time I stayed at the shop to wait. They did the 180K maintenance (no idea if I paid for work to be repeated or not because nobody knew what happened the week before!) It took them 4+ hours for what I’d told would be a 2 hour maintenance! The only needed parts were fluids, spark plugs, and one break light. I was charged $771, bringing my total for the two appointments over $900 and within $60 of what it would have cost to have the service done at the dealership. I believe in shaping local. I really wanted to like this place. I also hoped that using a local mechanic would save some money off the dealership (everyone says it does after all!) but the hassle of spreading the work over two days, the WIDE difference between the estimated time and cost and what turned out to be the actual time and cost in the end, and the disruption of being without my car and having no loaner car for two days, just isn’t worth the $60 bucks I saved. Biggins also up charges 4% if you pay by card, but when they can't give an accurate estimate before work is begun, how are you supposed to be able to pay in cash?! Never again. I’ll be sticking with the dealership where the cost and time estimates are accurate, the desk staff are knowledgable (Bob had trouble navigating the computer every time I was in), and I can get a loner car for the day."
"Terrible customer service. Can’t fix a car in a reasonable amount of time. Can’t stick to a timeline. Can’t stick to a budget always goes over. Absolutely do not recommend for any type of service."
"Had an appointment for an alignment on my car at 9am. Called at 3pm to find out they haven’t started work on it yet. Their excuse was that another car bogged down the lift for a brake job; they said it was going to be done in 30 minutes. No calls from them by 4:40pm so I called them to learn that they still haven’t done any work and that I can either pick it up or have them keep it overnight. Very poor communication and scheduling of repair jobs."
"I've used Biggins Auto for two major vehicle repairs so far and will now be bringing my vehicles to them for all my needs. Their service is fast, friendly, very knowledgeable, and very reasonably priced. There is no pressure to do add-on services, just a suggestion of things that should be done in the near future. I really appreciate this approach instead of your typical pushy sales."
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