Mal's Auto & Truck Repair

"I called them to do an alignment on my truck, asking them to tow it to their shop. It wouldnt start, but i had another garage lined up to fix it after the alignment was done. The owner himself showed up, and spent 3 HOURS trying to get it started. I did not ask him to get it running, I already knew it needed fuel system parts and would not start. He spent hours trying, eventually giving up and towing it back to the shop. I paid over $700.00 for the three hours that he failed to start the truck, 3 hours i did not ask for. After it was finally towed to their garage, it sat in back for 2 months. I kept calling and asking when it would be done, every time i called they would say "next week it will be done". Well, they never did it. After 2 MONTHS I went and picked it up, and it was full of mice. When I asked them about mice, they got defensive and very rude. So after 2 months, I paid $700.00 for nothing, had my RV full of mice. Dont bring any vehicle of any kind here, the only reason they are in business is because they have a deal with the state to work on school buses and police vehicles. They dont care."

"Called AAA at 1040 am, dispatch said it was given to Mal’s. Every hour AAA said the tow company gave several different reasons as to why ‘they couldn’t pick up my car’ between the truck becoming stuck to being next in line. Yeah, next in line for the NEXT 4 HOURS, at 2pm!!! Finally at 6pm, when I was told it would be another hour, I cancelled the tow. Absolutely ridiculous!!! No reason a person needed to be put on hold for 7 hours!!"

"If you need a tow, call Mal's!!! My husband and I were on our return trip home and our alternator went on I-95 in East Lyme, CT and we needed to go back home to Philadelphia, PA. We called AAA and Mal's picked up the call!! The tow truck driver, TJ, was so knowledgeable, kind, and friendly. A great driver and conversationist --no this isn't a tinder profile! We were so grateful that someone drove us and our sprinter van back 200+ miles home. We are so appreciative for the amazing service that we received and highly recommend anyone to them. Thank again!!"

"We were very pleased with the work, and the staff at Mal's. Our Class A motorhome needed shocks. We were allowed to purchase our own and set up a appointment. We had to reschedule a few times but that wasn't a problem. Maddie helped us with each reschedule. The mechanics were experienced, professional and friendly. They treated our full time home as if it were theirs. To all the staff at Mal's a big thank you. We definitely would recommend them and use them for our needs when we are back in the CT area. R Migliozzi"

"Had a breakdown while on vacation in the area, so I called the nearest Honda dealership in the area [Westbrook Honda]. They said they could get me right in, and recommended Mal's for the towing. So I gave them a call, and they were very helpful on the phone. Told us they would have a driver out to us in about an hour. Took him just over an hour to get to us, even with our vague directions/location information. Luckily, Malcolm, the driver, said he knew the area and knew right where we were. Had us hop in the truck to cool off in the A/C while he hooked us up. Had us to the dealer in no time. Pricing was very fair, and the service was fantastic. Thank you so much!"