Bob's Auto Body Inc 390 New State Road, Manchester, CT 06042

"Jim, the owner is a really nice guy. Sadly my car that was towed to this establishment turned out to be totaled, and couldn't be repaired, so this review is solely about my interactions with the people who work there, and they were all very friendly and helpful. If you're ever in an accident and need to get towed and have a choice, have em tow it here. They are very upfront, honest and helpful."

"There are no words to describe how great the service is here. I have had a tow and two body work jobs done here, and wouldn't EVER use anyone else. Jim is totally upfront with info and pricing, and follow through. You will be amazed and happy using this place. Bravo.... Ten STARS wouldn't be enough."

"Had an accident involving a deer. AAA towed me there on the advice of a friend. When we went the next morning to discuss the accident and the first words I heard....are you ok? We discussed the extent of the damage and he was confident he could bring my Minionmobile back to good as new. He gave us a very reasonable time frame and quote and worked with our insurance to get everything done. If he felt something was questionable, it was replaced. He went through and tightened everything and got rid of a few minor issues we had. He had it ready and painted almost a week early. I would recommend them to anyone. Super happy with the service"

"When my car was towed I was told by the driver that it was a 1 mile tow and given a quote, then told the overnight charges accrued at midnight. After reading reviews I was expecting the worst, and they certainly lived up to the reputation. Charged about $50 more and when I asked to explain the charges and why they were different, the clerk just said she did not know... I guess they don't need happy customers They need to get their people on the same page, I never write reviews, but they deserve it."

"I could not have had a worse experience than with this institution. I went back to retrieve my car the morning following an accident. I was set to pay for the expenses when I was shocked to find the charges to be over $200 more than I was originally told. I excused myself to call my mother, and when I came back in to pay, the man helping me slammed his fists down on the desk and exclaimed, "Are you kidding me?! I just made up a whole new bill. Do you have the funds to pay or not?!" I said, "Yes, but do you need to yell at me?" To which he replied, "Yes!" He proceeded to grab my credit card out of my hand to complete the charge. I am a petite, 21 year old female, and I was left absolutely terrified from this experience. I cannot believe that customer service could possibly be so horrible when I was simply trying to retrieve my car. I would NOT recommend this place to ANYONE."