Imperial Oil, Plumbing & Heating Company Inc.

"We have used imperial at least 3 times and I am always impressed by their professionalism and quality of their work. They are responsive and keep us updated throughout the job. They were very helpful recently when we had a leak in our basement. Another plumber wanted to rip down a wall to replace a whole section of pipe. Imperial was able to do it without any cosmetic damage and for a fraction of the cost. Very satisfied."

"I discovered a leaky electric hot water tank on a snowy Friday morning, called for help, and by noon the same day Eddy and Leon had delivered a new tank, disconnected the old one and replaced it, and we had hot water again. I’ve been a customer since 1979, and have always been pleased by the service and attentiveness we have received. Great experience!"

"A neighbor had warned me about this company but I ignored them because they were local and also a neighbor. I paid over $400/yr for their maintenance service but they never showed up unless I called to remind them. They sent over men to clean the tank who asked about the security system and cameras in my home and then, despite my contract indicating that they would check the levels and fill the tanks accordingly, they did not fill the tank for well over a year causing it to empty so that we had no means of drying clothes or cooking during the pandemic. When they finally filled the tank, they tripled the rental fee and would not provide a written explanation. Don't do what I did and make sure you heed my neighbor's warning and pick another company for all your heating and plumbing needs!!!"

"We first were introduced to Imperial Oil Co about 40 years ago when they were the company used by our home builder in South Windsor to install furnace, central air etc... in our newly built home there. For about 25 years thereafter we were customers of Imperial for oil delivery and general plumbing needs. Ed Havens, Mike and all the crew were always friendly, responsive and professional. We would never have thought to go elsewhere. About 15 years ago we built our current home in Bloomfield and since the heating is done by gas we no longer required oil delivery. Thankfully, the Imperial crew still services us for general plumbing needs and while the frequency of interaction is a lot less, they remain responsive and always friendly and professional. They are one of the most ethical, reasonable and responsive companies I have ever done business with and would highly recommend them."

"The team at Imperial is very professional and did a great job with my furnace install. Out of the places I quoted, Imperial had the most reasonable pricing and the install was completed in a timely manner with quality components. I am very happy with how things turned out, and when they were done, they cleaned up nicely leaving no trace that work was going on in the area that day. I will definitely recommend Imperial in the future to anyone that asks."