Sears Appliance Repair 160 Fairview Avenue, Hudson, NY 12534

"Adam was an awesome technician; very knowledgable, friendly, and professional. He showed up on time, and made the repair in a very timely manner. It was a great experience in our home. Thank you so much for sending Adam!"

"Good Performance. Explained the situation and persistent in resolving the issue. Made recommendatios to avoid further problems. First visit analysis was to clean Right Front burner and was charged $50 while a warranty service contract was not honored. Assuned customer fault. Within days the burner did not work routinely having to put on other burners to get a spark. Re-scheduled another appointment and parts were mailed untimely and the wrong parts for the repair. Matt spent an hour identifying part replacements. Over two week period received corrected parts and service was completed satisfactory. Initial cleaning did not correct the problem and expect a $50 cleaning refund. Excellant repair service. Customer service and execution of correct parts done poorly. I can share the sequence of events if desired. However, this is not a reflection of the actual repair."

"Technician was very knowledgeable and extremely helpful explaining the function and prevention of my appliance. I learned a tremendous amount and now feel confident about my equipment and maintaining it in the future. I've always enjoyed using Sears, stellar workmanship and professionals, who are extremely knowledgeable. I would highly recommend and very much appreciated Tito's workmanship, skills, and professionalism, very pleased, thank you!"

"The diagnostic men ordered parts. One part was wrong and would not fit. It had a wrong plug on end. We managed to change it and the technician installed it. Why don’t you have the same people install that diagnosed the problem? Not sure who was responsible for this problem Also it would be nice to know if morning or afternoon would be arriving. Please get back to me when you know if it was ordered wrong or a manufacturer problem"

"James did an excellent job in checking out our appliances. He moved them and vacuumed under and in back of them.. Best job in checking them that we have had in a long time. Your fortunate to have such a good man working for your company. Indeed, an asset to your company."