Monro Auto Service and Tire Centers 615 Hartford Road, New Britain, CT 06053

"I needed my oil changed as soon as possible. They clearly communicated that they were shortstaffed, but could see me the day I went. Everything was handled as timely as they could. All were respectful. I hope they get some more employees in the next few months though! To anyone reading the review, let your mechanic friends know that this place is hiring!"

"These guys were amazing! Got stranded between Maine and Ohio and they made sure I was back on the road same day. Great people great customer service. Great service all around"

"I called yesterday about my cars steering wheel. They said bring it in around 8 am. It's 8:10 am and I'm at the shop. Nobody is here or answering the phone. I can only assume that this business understaffed and underpaid as their shop especially since previously oil changes have needlessly taken hours when I have made appointments. Maybe staff adequately and pay your employees better so that they show up."

"My car obviously had a problem with the exhaust system. They put it on the lift and the guy in charge showed me that the problem was relatively minor. A pipe had become disconnected and had to be repaired. He estimated the cost at $400. Working late, he got the job done, and the bill came to a little over $280. Nice guy, honest assessment, competent work, brought it in under the estimate. I would certainly recommend going there."

"Shop messed up my moms car. Owner said buy your own parts I will put it in for you. I bought it came in with my mom to drop the car off. Then They say it will be $360 then few minutes later it was $270 waisted my whole day getting the parts. more mad about bringing my mom for no reason. At least The last manger there came and scrubbed my driveway from the oil leaking. Now they don’t want to fix the oil pan that they messed up in the first place. Put some kind of plug and sealant around it."