Sears Appliance Repair

"Technician was very personable. Communicated well on what he was going to do and what my options were, etc."

"This man scheduled himself for a Thursday, after my husband told him he will be home on a Friday. Because of this we had to reschedule a week later. We also spoke to Sears over the phone and requested a different technician and this man showed up at our door again. He charged us $400 for service and $60 for the part. He could not even place the piece correctly and then says we need to buy a new one. This service was not worried about anyones safety. If a customer requests someone different that should be priority. We wasted our money on this company."

"I had some challenges getting to talk with a person. Trying to set things up required several phone calls & chats. But the repair person was someone I've met before and trust so I was glad to have that go well."

"The technician came at 4:55 had ear buds seemed annoyed he was here. He was suppose to chk dryer as well as washing machine He didn’t Told him I was told it wud b 50.00 chg he moved out dryer from wall and left As a result the vent leading to outside came off & I was unable to use dryer and charged wen I had service to fix vent today 9/29 I don’t feel I shud b chg and want a return of my money"

"I am extremely disappointed and upset about my experience. Chad, the repair person was there even 5 minutes before he broke off the copper part on the compressor that we needed to even test the compressor. He then apologizes and tells me I have a bad compressor that he just obviously broke off and released all the Freon and air pressure. How is it going to be diagnosed that I had a bad compressor before even checking it and actually physically breaking it? I want my diagnostic fee reimbursed asap. I didn’t call you guys to come over to break the compressor before doing any checks and the. Charge me for a broken part that your repair person broke before doing any tests. I was so upset that I just wanted him out the house. He had the audacity to quote me almost $2000 to repair the compressor he just broke and state that the computer board would have to be replaced as well. Which I knew had nothing to do with replacing a compressor. I have attached a picture of the broken part on the compressor. Please let me now how I can get my reimbursement for that 5 minute destructive appointment called a diagnosis."