Patterson Auto Body 2597 New York 22, Patterson, NY 12563

"Everyone was friendly. They knew what they were doing and kept me informed snd clearly let me know what my options were. The waiting area was pleasant and I was able to get work done while I waited. There was even free coffee from a “coffee bar” while you waited!"

"I came in for an oil change and inspection and everything went very smoothly. The waiting area was nice, got a free coffee (hazelnut my favorite) from the gas station attached to the shop, and the building offers free WiFi. They had a few recommendations for my car at the end of the appointment which I had questions about. I felt that as a woman, the man spoke to me in almost a fatherly way when I didn't understand something. I felt like I got a lesson in cars and not in any way talked down to because I'm a woman. He gave me the rundown of an order of importance for the repairs. Luckily nothing is extremely urgent but I feel good knowing I have a few months before I should plan for the next service. I even spoke to the young lady in the waiting area and she was kind, funny and personable. Highly recommend this shop! I was observing all the other employees while waiting and their interactions with other customers and they were respectful of everyone."

"Warning: Unreliable Service and Poor Customer Experience at Patterson Auto Body ⭐️ Rating: 1/5 I recently had a highly disappointing experience at Patterson Auto Body the day before Thanksgiving 2023 and feel compelled to share my cautionary tale with potential customers. My visit to this auto body shop for a routine fluid change turned into a nightmare that I never anticipated. During the service, my perfectly running vehicle mysteriously developed additional issues after leaving Patterson Auto Body. To my dismay, I discovered that the mechanic had broken my radiator during a standard fluid change. Instead of taking responsibility for their mistake, I was charged for the entire radiator replacement without any refund or discount offered for this replacement. Adding insult to injury, Patterson Auto Body failed to provide me with a loaner vehicle during the extended repair period. I had no choice but to rent a vehicle for a week while they addressed the problems they caused. Throughout this ordeal, the owner(s) did not make any attempt to contact me, leaving me in the dark about the status of my vehicle and the repair process. To make matters worse, when I called post holiday to discuss the lack of compensation for the significant repair with the owner, James Byron, he attempted to pass the responsibility to the service manager, who lacked the authority to address the issue. This lack of accountability and communication is unacceptable, and it reflects poorly on the integrity of Patterson Auto Body. It's disheartening to learn that locals are already aware of the dishonest practices at Patterson Auto Body and their owners. Unfortunately, as a non-local, I had to learn the hard way. I strongly advise anyone seeking auto body services to consider reputable alternatives such as Stan's Auto Body, J&J Automotive (Joe is honest) or Twin County Collision, which are highly regarded by locals who value honesty and reliability. In summary, my experience at Patterson Auto Body was marked by incompetence, lack of accountability, and poor customer service. Save yourself the frustration and potential financial loss by choosing a more trustworthy auto body shop in the area."

"I just had my Subaru Ascent repaired there. The staff is super friendly, the work was flawless, and they take care of everything from securing a rental to speaking with your insurance. Highly recommend."

"Patterson Auto Body has been in this Community for Decades. The staff is kind courteous and knowledgeable on every aspect of your vehicle. I had a great experience and they explained everything prior to the appointment. I will be using them in the future and I highly recommend them in yours as well. Just call for yourself and you will be as pleased as I am with the care and quality they provide."