DICK'S Sporting Goods

"Dont Waste Your Time With Reservations. Called To Confirm, They Told Me To Come Down, When I Did Guy In Front Says We Dont Have Them, While Waiting For Manager On My Way To The Bathroom I Get Antagonized By An Employee (Plad Shirt, Thinning Hair, Older Man). Just Dont Bother, Alot Of Privilege And Racism In The Air Here. Wont Ever Be Back"

"The craziest thing happened. I called the store to inquire about a fishing pole. There was a stated qty of 1 on the website. My experience with most stores these days has been to call, speak with someone who puts you on hold for an hour, then transfer you to someone else and say we don't have it. When I called I was transferred to Chris. He told me its not his department but he was going to walk to the fishing dept. and take a look. He then explained that he was not going to put me on hold. Rather, he would leave the phone of the hook on his desk while he went back and checked so my call was not accidentally transferred or disconnected. He came back and said, "We have it". "It will be at the front counter when you come to pick it up". I got in my car, went to the Huntington NY store and low and behold there was a rod waiting for me. The five stars by the way are for Chris. I'm not sure others would have put in the extra effort. Thanx Chris. It rained today so I won't be fishing but I will be back for new gear."

"Went in to buy sneakers for my teen. It was pretty busy with only 2 young men assisting customers. They both helped us, we decided to buy 2 pairs. They were helpful & courteous. Also, the young man named James at the register was very courteous as well. We will definitely come back to this location to shop again. :)"

"Went to buy sneakers and other items for my kids to get them ready for back to school. Daughter picked out he nike sneakers white on white. Prior to trying on the sneakers we noticed that the sneakers were previously worn. Tried to see if they had another pair but they had nine. The girl at the sneaker dept said we will give you 10% off. We get to the line to pay and we got Thomas as our cashier. Explained to him that we told we would get 10% off on the worn sneakers. Thomas said it is under my discretion if you get the 10% off. These marks are from your daughter trying then on. I was so appalled that he accused my daughter making the marks. Upper management needs to have a serious conversation with Thomas. I can order everything online and I can make sure to drop your sales and close your brick & mortar store. Sales 101 is to make sure that your customers shop your stores and leave happy. No where near that case today!!!!!!!!"

"Called store to see if had reel I was looking for They had it and held it for me to pick up Also picked up new rod"