DICK'S Sporting Goods 650 Lee Boulevard, Yorktown Heights, NY 10598

"Poor customer service, representatives are not trained well and or not qualified for the roles they are in."

"Excellent Customer Service and great management, if unable to find an item there is always a customer service person to help with question, concerns or guidance. Highly reccommended ! Great products for gifts for any holiday, birthday or any special occassion. Excellent variety of sporting goods and the best of quality. Parking is great. Great variety of products. Thank you."

"I just walked into the store looking for a pair of Nike sneakers that I had a really hard time finding and Nick was kind enough to help me get the sneakers online and work me through the whole process. Even more who know exactly what I was talking about. I've been to 4 different stores before this. I gotta say, Nick deserves some recognition. Thank you, Nick."

"Recently I purchased a safe when I got home after unboxing 1/2 of the item I realized it was wrong I checked my receipt and was charged for the right item I was looking for but was brought out the wrong safe. I folded the box back around the item and taped it back up. Being it is a safe, it never really left the box. I put the safe back in the truck and brought it back. I go inside to get the right item and almost immediately was told it could not be returned... I looked at them like they were crazy you give me the wrong item, and there is nothing you can do? I opened the box and did nothing else but box it back up and bring it back. It should have been let's check the receipt and what you have and make it right one way or another. I shop here a lot for fishing and hunting stuff pretty often, so it was kind of surprising to get that reaction out of these people. Really I'm disappointed that they did this to me. In the end after multiple times going back and forth with management and associates, I got the safe that I wanted/needed."

"Greatly appreciated all of the help we received from Greg. He explained everything very well and made no room for questions about any purchases. We left gaining more knowledge of fishing and hunting. Workers like Greg that keep customers first is hard to find. So thankful and would definitely go back."