Chipotle Mexican Grill

"DO NOT GO HERE!!! Mobile ordered to this chipotle and once we walked in we knew it was a mistake. The place was a MESS. Trash everywhere in the kitchen, food all over the tables and not only were the employees very rude but they also had NOTHING there. We ordered 2.5 hours before their close time and after we place the order and go there to pick it up they decide to tell us they have nothing on the cold part and no tortillas or chicken. Then we asked for a refund and they rudely told us they cannot do that and needed to call 1-800-CHIPOLTE. Never going to this chipolte again and please save yourself from the headache."

"Quick stop while shopping. Conveniently located. The food was good for a chain restaurant. Service was about what you can expect these days. Most of the tables were cleaned."

"I put in an online order for myself and some coworkers, which I was supposed to pick up at 9pm. I show up at 9pm, 4 employees are standing around joking with each other, and my order is nowhere to be seen. I told them my name was Justin, they had never heard of me. They did a little checking around and oh, there's my order, just nobody had bothered to look at it yet. Now I'm on the clock at work but it's not the end of the world, they are going to hurry up and make this ASAP, right? Wrong. 3 employees stood right where they were and continued joking around while one person made my order and my coworkers' orders, one at a time. During the joking, a female employee said something to her coworker along the lines of "Haha I don't give a F about these customers hahaha". I'm not the language police or anything, but if this woman had even the self-awareness of a turtle she probably would have realized that's not a very cool thing to say when I am standing right there, trying to get back to work but waiting on food THEY ARE LATE ON. How does this woman remember to breathe if she can't even realize that? They get all the way to the end of my order and THEN inform me that they don't have chips. Did I pay for chips? Yes. Can I get a refund? No, I have to call Chipotle Corporate to get that. That one's not on the employees, but perhaps if they had noticed my order in a timely manner, they could have called me in advance and at least I could have told my coworkers not to expect chips. My phone number was on the order. But of course they didn't even read my order in the first place until AFTER I walked in. I grumbled a little bit "Oh great the food is late, you don't have chips, and I can't even get a refund" and the male employee I was speaking to when I said that said.... "THAT'S NOT MY FAULT". Seriously? One of the things I said is that you are late. It's not your fault that you are late? SERIOUSLY? Did he even listen, or think? But at least our food is A+ other than the chips, right? Of course not. One coworkers was missing fajita veggies that he paid for, another coworker had white rice when he had ordered brown, and I was missing queso which of course I also paid for. Maybe the order could have been made properly if each employee took responsibility for one meal and put the proper amount of time into each, instead of 3 of them standing around saying things like "I don't give a F about these customers" while one poor guy struggled to get multiple orders together. The employees here are awful, and whoever is hiring and training employees here is doing a less than stellar job."

"My wife and I have been insulted by one of the employees. We were called crazy because we wanted our order modified. Brought this to the supervisor’s attention with no result. Also, reached out to customer service and they responded that they are sorry without any satisfying resolution. The food tastes bland and it’s not the cleanest location. The food portions tend to be smaller than usual. The customer service is horrible. You get the ghetto vibe with incompetent management."

"This was a very unpleasant experience at this location. Not only was the food area extremely dirty, the staff was very unprofessional. They called each other inappropriate names in front of customers but the most appalling part was the fact that an employee couldn’t bother to PUT ON GLOVES before handling my food because he was “out in 6 minutes”. Not only is this unprofessional, it is a health hazard. I am not sure who is managing this restaurant, but I would HIGHLY suggest reintroducing proper health and safety measures in the workplace. Absolutely disgusting."