Hannaford

"The store is filthy. The products are expired. Some of the cashiers act like you should feel privileged that they decided you are worthy of their attention. It's so sad what companies are letting employees get away with. We went from "The customer is always right" to "The customer is always unimportant". Also, I'm a 51 year old man. I really don't appreciate being called "honey" or "sweetheart" by a 16 year old cashier. There is no pride in these employees. They all seem like they just want to go home. Just another business that will be out of business in 5 years."

"Unfortunately the Hannaford in Red Hook has gone downhill significantly this year and is nothing like what it used to be. I can definitely say this is the worst managed Hannaford in the Hudson Valley, and I’ve been to all of them. This location has major ongoing issues with food freshness and store cleanliness. Every visit the store gets worse. As far as freshness goes, there are many expired items on the shelves. In the condiment aisle, numerous mayonnaise, dips, and other condiments are expired. Some are expired by months, I saw dates from July, June, April, and January. One had a date of June 2022, over a year expired!!! In the cheese case, there are expired cheeses, some are 2 months expired. Expired snack cakes in the bread aisle. On a previous visit, I saw expired protein bars and yogurt. I saw 2 packages of rotten meat on the shelves in the meat dept. The produce dept is horrible now. I’ve found numerous moldy berries on multiple occasions. On one trip, I saw at least 10-12 packages of moldy blackberries in the front display. The front display is swarming with fruit flies, this has been going on for months. All the grapes are usually going bad or are bad with multiple rotten grapes in the packages. You have to check everything here. Nothing seems to be checked or rotated. In terms of cleanliness, the store is filthy. The entrance is often messy where the carts are kept. The berry in produce is dirty with spilled food and needs cleaning. The cheese case is filthy with dirt and grime all along the bottom. The meat case is dirty on the bottom where the ground beef is. The center meat cases are filthy. The glass doors on those cases are disgusting with visible dirt stains, marks and grime. The freezers are often leaking. No one seems to be cleaning anything in this store except for the bathrooms. The bathrooms are clean, but everything else seems dirty. Lastly, the management is absent. Usually there is only 1 or 2 cashiers and there are often long lines. Recently, there was 1 register open on a weekday evening around 5pm with a long line. An assistant manager and several employees were chatting and laughing at the service desk, oblivious to the long line. They eventually walked away and ignored the long line and didn’t open other registers. This store lately pales in comparison to other Hannaford stores. Hannaford stores are usually clean and well kept, this one is dirty in many areas. Hannaford stores usually have fresh food, but this one has many expired items in multiple departments and rotten produce. Hannaford stores are usually well managed, but this store is poorly run with absent management. Go to the Hannaford stores across the river and most of those ones (especially Ulster Ave Kingston, Walden, Pine Bush, Middletown, New Windsor, Modena) are all well managed and clean. Even the small, more limited stores in Livingston of West Hurley are better. The one up in Cairo is always much busier than Red Hook, yet it’s better run. The one in Wappingers Falls has had issues in the past, but it’s doing well now, again much better than Red Hook. The Hannaford in Red Hook needs new management. There needs to be major changes at this location because it’s bevcome horrible this year. Someone is going to get sick from bad food if nothing changes. The store needs a thorough cleaning, staff need to go through the shelves and throw out all the spoiled and expired foods, and the store management needs training. If nothing changes, then management needs to change. I hate writing bad reviews like this as I know every store has issues, but this goes beyond that as these issues are major and nothing has improved."

"Clean, great selection, amazing staff. Recently, however, I’ve gotten home a few times and found that something I have bought prepackaged from the produce section has been well out of date and occasionally mouldy. They just need to get better and stock rotation in that section."

"WOW!!! This store has gone way downhill. Where is the management? I’ve never seen such a messy, filthy, poorly managed Hannaford like this before. Entrance is a mess, litter everywhere where the carts are kept. The front produce display is a unsanitary mess. It is completely covered in huge swarms of fruit flies. I picked up a bag of grapes and a massive cloud of fruit flies flew up. All the blackberries is the front display are covered in massive amounts of mold, they look like they’ve been on the shelves for weeks. Other moldy food in the produce dept as well. Numerous meats are visibly rotting and are gray and brown on the shelves. The shelves throughout the store are a mess with expired food, some items are months expired. Meat cases are revoltingly filthy with spills of dried up meat juices and chicken juice on the shelves throughout. The doors on the center meat cases are so filthy with grime and fingerprints, you can’t even see through the glass to what’s in the freezers. Cheese case is dirty. Leaking freezers. Shelves are a mess. The hot food was dried out. Carts piled up in the parking lot. Only 2 registers open, long lines. Store is understaffed, some employees are overworked, while others stand around. Extremely poorly managed. Managers nowhere to be seen. This has been every visit to this store in the last 6 months. Each time it gets worse and worse. This store has clear health code violations and yet nothing is fixed. This store needs new management ASAP!!!"

"Came to purchase the grocery for the weekend getaway! Plenty fresh vegetables remaining when I arrived one hour before it closed. Friendly staff at the fish counter helped a lot! Great local supermarket! Definitely the top choice if self-visiting the upper state New York!"