Trotta's West Street Pharmacy

"Trotta’s West St. pharmacy is a local gem. In an age in which large national chains have taken over the role of the local pharmacy it’s refreshing that one can be known to the pharmacist and one’s business can be appreciated. I only hope it can remain independent. A Morse"

"I WILL NOT BE ATTENDING HERE ANYMORE!! I was shopping/ looking around for a birthday card for my brother and was followed around by the book keeper… her name is Maria I believe but I was also given the name Anne. She is very rude!!! She was not following or looking at anyone else. I felt very uncomfortable and embarrassed. She has a long pony tail and had keys around her neck. ZERO STARS!!!!"

"I wanted to support a family owned business over a chain but their pharmacy service doesn't come close to CVS. I have been trying to get a prescription for adhd medicine for my child. The first time I tried using them I got a completely uncomprehensible message from someone who obviously didn't have nay interest in giving a clear message over the phone and had to call them back to understand they did not have the medication. After failing to find the medication anywhere I had my doctor switch it to another type. On Monday they called me to say they didn't have this either but that it was coming the next day. The next day they called to say it again had not arrived but would arrive Wednesday. On Wednesday I didn't get a call so, assuming they had received it, I arrived on Saturday (could not pick it up sooner) to discover they still didn't have it and was told they might get it on Monday. At least CVS keeps me updated and uses an efficient text message system so I don't need to guess where things stand. Am not going back, don't see any value at their pharmacy neither in service, nor in efficiency."

"I do not like leaving the house often. But when I do its usually to get my wife of 43 years her medicine. Today was one of those days, I woke up and headed to my local pharmacy. As soon as I walked in I was overwhelmed by this smell. It smelt like toxic fumes from some type of work being done in the store. I kept coughing and I was extremely light headed. Not to mention it was freezing through out the whole store. It seems like the owner did not want to put the heat on. I feel bad for the workers who have to inhale those fumes and stand in the freezing cold all day! I do not think I will be returning until whatever work is being done is finished."

"Old school , knowledgeable staff …has nice neighborhood vibe"