American Ladders & Scaffolds Inc. 129 Kreiger Lane, Glastonbury, CT 06033

"Excellent customer service! Very professional crew."

"customer service improving - turns out LEER truck cap manufacturer is not a cooperative company with there products."

"I recently purchased car mats from Weatherguard, and they have held up. The team at American Ladders made it easy, and they were delivered and installed the next day! They went above and beyond."

"Do not rent equipment from American Ladders and Scaffold they are scammers with a cool commercial jingle. It's a very small company. Rented a ladder lift from them in AUGUST 2022. The lift was missing parts, machine carriage would just release when lifting then come crashing down creating a major safety hazard. The machine had issues with lifting cause the machines are not maintained at all. I was warned by other contractors to never rent from them but thought they can't be that bad. Didn't give us all the parts (handles, connecting bolts which costed us to lose an entire day out of our 7 day rental for them to bring us out the parts. So we returned it a day after the seven days to make up for the lost day. We got there as soon as they opened. Tony took the rental back. We discussed the lost day Tony said we were good due to the lost day and we returned it. Then 2weeks later I notice another 1wk $464 charge on top of the initial charge of $464. I called n talked to them got on the phone with Mark or Matt the Manager. He said they would refund the $464 and just charge a day rate $364 (best they could do) after arguing the lost day. But they said because we returned it as soon as they opened they have the right by contract to charge a full week extra. So after giving me his word he'd refund and drop it to the day rate they still never did that. Total scammers with junk equipment. Your best bet is to go somewhere else or go on Amazon or to a home depot and buy your own lift. Our company will NEVER rent from them again. I will say they did give me a military discount but then F'ed us. Well played American Ladders and Scaffold. Edward Bonetti Bonetti Builders, LLC"

"I rarely post reviews however this is an exception: The worst counter service I have ever encountered. Attitude before I approached the counter telling me “In a minute” with that recognizable “tone” like he wasn’t having a good day. Finally able to ask if they had a product for me to buy (which stated on their website was in stock). Response I got: “No” Asked if they had an alternate product for me to buy (which also stated in stock on their website). Response I got: “No” After an awkward few seconds of silence I prompt the conversation if they plan to have any soon. Response I got: “4-6 weeks”. He made it clear I was interfering with his day or he wasn’t happy to be there so I didn’t bother to ask about another product, wished him a good day and left. We all know what type of professional courtesy is expected to a customer."