Branford Building Supplies

"We first contacted Branford Building Supplies about ordering a storm door in October, 2020. Kyle responded to my inquiry and was initially helpful and informative. We ordered the door in August, 2021, after receiving an exact quote and identifying an installer, recommended by Branford Building Supplies, who was able to take on the job. The storm door was for a round top door, which we understood not every contractor was willing to work with. The door arrived in October, 2021, a few months after being ordered. The Z-bar that arrived with the door was for a door that opened in the opposite direction. This was confirmed in January, 2022. The correct part arrived in March, 2022. The new Z-bar was dented. At this point Kyle stopped responding to all our attempts at communication. We worked solely through the contractor, Paul, who they recommended. Paul put us in contact with Connie, saying she was higher up in the organization and would be able to assist. Connie initially agreed with us that the problem with the Z-bar should be fixed as anticipated. In September, 2022, she indicated the correct part had arrived and could be installed. In December 2022, the storm door was installed with the dented Z-bar and a door handle that is upside down. It appeared the correct and undamaged replacement part had not been received as we were told. Regarding the door handle, the set screws are on top of the handle, the handle opens upwards, and the name on the handle is upside down. Connie is no longer responding to our attempts at communication. Our experience with Branford Building Supply has been beyond disappointing. When something isn't right, instead of taking responsibility for the issue, they drop communications. We have been left with a faulty product that was not inexpensive. We have spent countless hours attempting to find a resolution for this with no luck. We wanted to support this local business, but instead recommend others avoid them at all cost."

"I had a great experience working with Branford Building Supply. They were extremely accommodating for my project and were very competitively priced with Marvin windows, Lumber, etc. Michael, Frank, and Bernadette were extremely friendly and helpful throughout the whole process. Would highly recommend!"

"I've been going there for over 20 years,nice people, quality lumber and supplies. I'd rather support a local business than go to a corporate big box."

"Branford Building Supply has been just wonderful in helping me with my decking supplies. They are professional, courteous, and have provided me with a positive and fantastic customer experience. I highly recommend them and their prices are not only very competitive to the big box stores, you get very knowledgeable, personal service as a bonus! In my experience, I can never find anyone to help me at the big box stores and when I do track someone down, they are not knowledgeable and can rarely help me. Support our local small businesses! They are there for us and we should be there for them."

"How inconsiderable for your truck to come to drive thru of a fast food restaurant. Instead of parking on the road, side walks were damaged, plants were damaged. This happened on Jan 14 2019 at 1 PM. And I have to wait in line for my food for 10 minutes."