Lily Nails 42 Town Street, Norwich, CT 06360

"I went for a few pedicures and love all they offer for only $35. The massage chairs are great, I LOVE the hot stones, and the paraffin wax. The staff are very clean and professional."

"I had a bad experience once but I went back the next day and a different employee fixed my nails free of charge. Nails differ depending on who you get, I recommend the man or the girl with blonde on the ends of her hair!"

"This is my third time coming to this place. I don’t like being chastised for tips. I’ve only gotten pedicures here and they do a great job. My first time coming here was great I gave the technician a tip and she said thank you. The second time I came here I had a different technician and she was upset that I didn’t give her 15% tip that they recommend. They have signs all over the place about their recommended tip. The lady and I got into an argument about it because I told her it isn’t mandatory. If it was mandatory then she’d have a valid argument. I felt uncomfortable. She caught an attitude and rolled her eyes. Today will most likely be my last time coming here. My pedicure came out a little sloppy. Upon paying my tab the technician pointed to the tip sign and said “how much are you tipping, 15%?” I was dumbfounded because you’re basically including the tip when I didn’t tell you to. I told her I was tipping in cash and I left. I will find another nail shop. They would’ve gotten 4 stars if I wasn’t harassed for tips every time. Because I look younger than my age I feel like they think I’m somebody they can guilt trip. I rather take my business somewhere where I’m comfortable."

"My daughter came in for her first mani/pedi for our vacation. The kids chairs were the draw. But that's all they have going for them. The lady rushed through. My daughter didn't get the full experience. The nail polish is all over her skin and the Mickeys the lady put on look junky. I could have done a much better job at home. We will not be coming back here. glad I already had mine done at Nailed It! around the corner! Don't waste your time or money here!"

"Never have I experienced a service this bad. I walked in and asked for a NEW dip set. At first you see if I have tips on or not. Then you soak it. She for thirty five minutes was filing down the old set and made me bleed I kid you not six times. After I noticed the timing I asked her if she was taking them all off (you clearly at this point can tell I have tips on) and she did not understand what I said. I then said "you can just clip all of the tips off so it's easier." The owner came over and asked what I said so I repeated myself. The owner said "Ohkay no problem." The girl doing my nails then clipped the tips off and proceeded to put new tips on. THE OLD NAILS WEREN'T EVEN OFF! I was done so I said just take the old set off I don't want to get my nails done. As I'm walking out I stopped at the counter and the owner said and I quote "sorry but it's going to be five dollars." They do not know what they are doing. I've been to several nail salons in the area and it has never been this bad. The girl doing my nails doesn't understand anything at all and the owner does not care about customers at all!!"