Jersey Mike's Subs

"Moved here from Nashville and oh my!!! What a difference. Not sure if they know what they are doing at this location. I was a general manager as well in the food industry and this place is in trouble. No welcoming to a customer. No how can we help you. You MUST talk to them first even if you are picking up and order. I arrived one time and saw a line to the door. I felt bad for the employees so I sat around and waited for my mobile pick up. I stood there for 15 minutes and no one said a word to me. I watched as customer after customer left the line and store. The workers were defeated already. They were trying but had no urgency or leadership. I felt bad for the customers and workers. Left without food!"

"The food is great but as far as service and time management within this establishment is a disaster waiting to implode. There is no reason it should take 1.5 hours to receive a doordash order from this establishment that is poor low quality service. Even coming inside to order is a worst nightmare case for someone who suffers with social anxiety."

"This location is horrendous. I’ve been going here for over a year. I’ve seen the lack of quality from a consumer and delivery driver perspective. Believe the 3.2 star rating because it’s nothing short of accurate. Nothing changes here besides the consistent rotation of employees. There’s a deficiency on customer service that needs to be addressed and corrected. To get assistance, you as the consumer must initiate the conversation. There is no “Welcome, how can we help?”. You’ll be stuck waiting as employees make direct eye contact with you but will ignore you until they feel they are ready to approach you. Unprofessionalism at its best. My latest visit consisted of picking up an online order that was advised to be picked up at 7:40PM. I get there then on the dot. Upon walking in, there was not a single individual in line. Cool, I was thrilled thinking it would be a quick transaction as this place is usually flooded. Wrong. The cold sub wasn’t even started when I arrived at “pick up” time. I waited for exactly 23 minutes before my order (cold sub and two bags of chips) was handed to me. You ask why it took so long? The order was prepared and left in the corner not packaged as the workers continued working on other sandwiches. I didn’t leave the store until 8:03PM. Nothing but chit chat and slow movement. This is the second 1 star review I am leaving. You’re told to reach out to the manager of the store with no resolution because nothing changes. What the franchisee needs to do here is hire better management. That is where the root of the cause is. Managers are the back bone of companies and they are allowing lack of management business structure ruin what this location can be. Please fix the issue as it’s getting worse than better. It is truly THAT bad."

"Delicious subs, great people! A little pricier than Subway, but 1000x better! It is very apparent that the bread and other ingredients are fresh and of high quality. Lien and team are always friendly and professional. We drive 40 min every Sunday specifically for a Jersey Mikes sub… that should tell you all you need to know."

"I am a regular customer. I order 10 giant/regular consistently. (Tuna). The last 3 times I have been disappointed by the staleness of my bread, WHICH has ruined the purpose of being a patron. I mentioned it to the sandwich maker in a polite way. They said let me check the back(?) Still disappointed to say. Stale bread ON that order. Fix it. Can't keep throwing good money after bad."