Swiches Coffee & Donuts 1198 Farmington Avenue, Berlin, CT 06037

"Great donuts! Price is criminally low for how much you get and the quality. Cute vintage vibe. We were happy that we made a stop here."

"I'd give this 5 stars if the manager/supervisor didn't ruin a good customer-to-server interaction while I was here. I came in with my partner & he had to use the bathroom before ordering food, so I greeted the server & interacted with him. But then his manager started telling him not to sweep or do cleaning tasks when "serving customers," even though she also knew I was waiting on my partner to order. She proceeded to just take the broom from him while blabbling her mouth, which made me feel even more uncomfortable & in turn, embarassed for the server. That conversation could have waited until we left. But nope, she had to go make it awkward for the server AND a paying customer. Customer interaction is an important part of food & drink service; therefore, if I interact well with servers & management, I'm going to enjoy the place more. But I felt embarrassed for the employee & incredibly awkward as a customer there, all thanks to a conversation that could have waited until they were in private. The food was great, but if you ~must~ correct or address something to your employee, do it PRIVATELY! Not in front of the customers. Your employees deserve to be treated with more dignity & respect than that."

"Loved this as The Whole Donut and love the new S’wiches version. Breakfast sandwiches are excellent. And the pastry? Anyone who thinks their donuts are like Dunkin’ is crazy! Fresh, high quality, interesting and super-tasty donuts that RULE over Dunkin’s, AND the donuts are like twice the size as Dunkin. Get there early on the weekend for an apple fritter. It will blow your tastebuds away! To top it off, the staff is professional and super-friendly. Love these guys!"

"Great coffee! But selling moldy donuts. Only noticed it when my donut started tasting nasty. Will not be a returning customer! No thank you!"