McDonald's,

185 New Britain Road, Berlin, CT 06037

"For a restaurant that charges for sauces, they should really be putting them in the bags. Went through drive thru, paid for 2 sauces, and had to go inside to try to get more. I watched 3 employees see me at the front counter and choose to ignore us and continue their conversations, one of which seemed to be the manager. I had to go out of my way to get them to acknowledge me. I got no apology, no kindness, just one employee handing the sauces to another employee to walk over to me. Disappointing and off-putting."

"Took my grandkids for happy meals. I cannot eat anything here. Except for a caramel sundae. So, that's what I had. I am allergic to everything else there! They were so nice and sweet on this day and it was such a good experience to go there for myself and my grandkids! ( :"

"I wish these big companies would just go to 100% automation . They are pretty close already, which is why I shouldn't expect perfection. Just fast courteous service! Every time I go there for my children or grandchildren, I always get the feeling that the employees are doing me a favor by working there! I know that the corporate world does not expect or allow it most of the time! But I don't believe that would help, because I always reward someone who seems to appreciate a happy customer and that is all I ever wanted in the first place! If it weren't for my family , I personally would not pat those prices any longer for no return!"

"This place gets one star since the food was o.k.. I went through drive thru and ordered two items (coffee and breakfast sandwich). I was told one price, but when I got to the window, it was much higher. I asked the girl to repeat back what I had ordered and then explained the fact that there was a mistake. I then reminded her of the actual order and price she told me. That should have been the end of it. Nope. I got to the 2nd window and another girl asked for my receipt. I asked why and she said I paid the wrong amount and said I ordered a different order. I explained that I already straightened all this out with the girl at the 1st window. She should have been done there. Was she? Nope. She was accusatory and very rude. Where was her manager/handler? I don't know, nor do I care. I know this used to be one of the better McDonald's around, but the 80's are long gone... It was only 2 items. You would think it is impossible to screw it up. Nope. The drive thru is a double lane, maybe they got crossed up. Maybe someone ordered and left. Maybe the need better help. Any way you want to look at it, I wasn't there to hear a bunch of garbage from their ill-mannered drive thru "person". Their lack of organization should not have been my problem. It will be a long time before I go back there. I just wanted a coffee and figured the egg McMuffin would be a good treat. It was not worth the aggravation. Update (9/30/23): After avoiding this McDonald’s for a long time, on my wife’s suggestion, I ended up coming here again to grab a couple breakfast sandwiches and hash browns for the road. The workers were better, probably because they didn’t mix up vehicles/orders. Not real friendly, but that part of the experience was improved when compared to the last time I was here. The Sausage McMuffin was decent, but nowhere near as hot as the one I enjoyed in Branford last week. The hash browns were not as good either. As for the Egg McMuffin - my wife ate half and crumbled up the rest, chucking it in the bag while exclaiming “Disgusting”. I retrieved it and ate it because I don’t like to waste food, but she wasn’t wrong. We should have tried another location along our route or perhaps went to a local diner…"