HubSpoke Kitchen

"I have been here on several occasions for different food, but tonight's experience made me want to write a review. I placed an order at 2pm today for a Detroit Pizza for delivery between 6pm and 6:15pm, as a quick meal before we had a 6:30pm appointment. At 6:20, I got a notification from Uber stating that my food would be just getting picked up and would arrive around 6:45. I called Hubspoke and asked what was going on and why the food would be so late when the order was placed hours before. From their end, they could tell that the Uber driver was dispatched when the food was prepared but still had yet to arrive to pick up the food and bring it to me. They showed his arrival at Hubspoke to be around 6:45pm. I voiced my concern about getting a pizza that would be more than an hour old and they were very sympathetic and frustrated with the system that apparently continually causes problems for them. They offered to remake my food so that it would be hot and fresh when the Uber driver arrived. The Uber driver texted me when he arrived at Hubspoke to let me know that they were remaking the food and then apparently abandoned the order and we were then notified that another driver had picked up. The order was then delivered without incident. Here is what happened next --- we received a message from Hubspoke stating that they refunded our order in full. Let me be clear --- this was NOT THE FAULT of Hubspoke. They have to rely on Uber and Door Dash to deliver their food and apparently, food is continually late, doesn't show up, arrives cold and other problems because of Uber and Door Dash and yet they took responsibility and the financial hit of refunding me. The pizza was AMAZING as always. But the graciousness of this restaurant to go above and beyond to make a hot pizza and refund my money is spectacular customer service. We will continue to order, but will be picking up our own food until they get their own staff delivery drivers in March. Uber Eats and Door Dash should be ashamed of themselves for causing a situation for which the small business takes the hit financially and from a reputation perspective. Thank you, Hubspoke Kitchen. We will be loyal customers to repay your kindness."

"Been here a few times, not very consistent. Our large order of fries from tonight are not edible and appear to have been fried twice. Burgers were good. Pizza sauce tastes different and not as great as the first two times."

"I just want to say that it is a pleasure to have HSP in my town. The Pizza Detroit style is one of my favorites. Every time I go. I try a new one and I’m never surprised how amazing it is from The pull To the flavors phenomenal I had the pleasure of tasting some of the catering they will begin to offer. I must say I have never had a Caesar salad dressing that was so similar to my mother’s a comfort home away from home. The staff is beyond accommodating and friendly The prices are the most reasonable I have seen in a while I will Frequent this place for as long as possible 10 out of 10 would recommend"

"We’re , admittedly, quite picky, and we were VERY impressed with Hubspoke Kitchen. Solid food, and particularly impressive given the price point. I would specifically note that the Detroit-style pizzas and clam chowder were standout. I would also note that we ordered the wood-fired wings and I was less than thrilled about those. Having said that, we will DEFINITELY be ordering again - we’re pretty happy with this Wallingford find :)"

"I got the chicken fajita bowl from Taculto and it was good! There was a large amount of chicken and the portion in general was generous. Only complaint is it could have used more salsa and guac. As a note, there was also pinto beans and rice included at the bottom (not in the picture or on the menu). I also got the chips and salsa which were also tasty. The chips where hearty and authentic and the salsa had a small kick which was nice. Cutlery was also included without a fee. The place seems situated more for pickup, so I would suggest ordering before coming in. There is a nice waiting area, but it is not huge. Overall I am looking forward to trying out some more things on the menu!"