Banfield Pet Hospital 278 New Britain Avenue, Plainville, CT 06062

"I brung my Lab to the see Dr. Hannon today. & what an experience, The office is new so it’s clean & spacious front desk receptionist was nice straight to the point & answered pre visit questions. As was the Tech we had. Dr. H worked very well with my pup he didn’t want to leave her lol. The prices are very good & lower than what I expected so I’m grateful for this they do have wellness plans which isn’t INSURANCE but like I said you get a good deal for the 3 packages offered. I did have a coupon indoor first free visit which would only have covered the office exam, but would still have to pay the office visit charge So I opted for the wellness plan was overall better & didn’t leave a dent in my pocket. Nice place recommended 10:10 ! (Sorry no pics)."

"My dog went in for some routine work at the Banfield Pet Hospital in Plainville, CT, and needed a tooth extracted for $680.00. Then he came down with a double ear infection with an ear that had a hematoma - $480.00 visit. Three weeks later and two drainage sessions later ( each at $60.00), my dog boy is still suffering. The Hematoma is getting worse, and I am upset. I bought them a perfectly healthy dog. First oath should be do no harm, and if you cause the issue, fix it. My dog has never had a double ear infection or a hematoma - I am convinced the tooth extraction is causing the ongoing issue."

"This place is getting worst by the minute!! I neglected to inform the receptionist at time of check in to have my cats nail clipped, I remembered as Ashley was checking me out (havent paid yet), and asked her..."I neglected to ask to have my cats nails at check in is there anyway of having them cut now?" Ashley didn't hesitate and said NO sorry. Like why though?! I'm still there, I havent paid, and she didn't even bother asking the tech!! This is not my only bad experience at this Banfield...the Banfield rep at this location is no help, they take the Banfield employees word over the customer's!!"

"Have been taking our 4-legged family members here since we had them. They are very nice. The girls at the desk treat our pups like they were their own! I love that they have a drop-off option as well as a typical appointment one, where you can drop your pet off in the morning and they can be examined at some point in the day. They call and go over any care options and then you can go pick up after!"

"Turned away my family and our dying dog because we weren’t patients!!! I was first met by a horrible girl who told me hold on I’m not even clocked in yet. I was standing there with my dying dog in my arms and crying children begging her to just ask if a doctor would see us my dog clearly suffering. She came out with a slip of paper and sorry nope. No words for my shock. We went to a clinic with a 6 hour wait and were brought in immediately by their doctor that’s how sick she was. Thank god for VCA of West Hartford they were amazing!!"