Serenity Hair Salon 100 Park Road, West Hartford, CT 06119

"Unfortunately I just have to leave a review something i rarely ever do. I visited this establishment 3, maybe 4 times, she gets 10 out of 10 for having no wait time. For cut and style I’ll give a 7 because the style fell the very same day, a few hours later. (heard this same complaint from the person who recommended me) but thought I give it a shot. Called today to get clarification on available time slots that are open for a certain day, and just like in the pass the attitude was just so unprofessional and unfriendly that I just said you know what, that’s it. I was hoping to make this my new stylist being that I had moved closer to the area. A little more kinder, and approachable is all"

"I’ve gone back and forth about whether to write this review, as I hate to bring another woman down. But I feel like it might be helpful. I went to Tiffany based on a recommendation from my mom, who really liked the way she did her silk press. Sadly, my experience was not the same. I scheduled highlights, a cut and a silk press. I asked for caramel highlights and showed her a picture for reference. When she took the foils out, the highlights on one half of my hair were bleached bright yellow blond and the other side of my head had brassy orange highlights. She asked me how I liked the color and I told her I wanted caramel, this is where it all went down hill. It may just be her way of speaking, but she speaks in a very hard way and she seemed to be annoyed that I wasn’t happy with the color. She did agree to tone it down. The result was better, but reddish and not at all caramel. I decided to leave good enough alone. She then cut and pressed my hair. The next problem, is that my silk press wasn’t silky. It looked ok, but it felt super dry and my ends were crunchy. Another thing, I know that it is summer, but I have lived in tropical climates and I am from Atlanta, I’ve always successfully worn silk presses. They don’t last long when it’s very humid, but I do have realistic expectations about that. So, I was quite surprised when the curls fell as soon as I left and by that evening and my hair had puffed up into a very hard afro. I decided put it into braids for a couple of weeks so that I would look presentable. A few weeks later, today, and I decided to try to blow it out today. I am attaching a picture for reference. It turns out that my hair is so severely over-processed that nothing can be done with it. Certainly, Tiffany, an experienced stylist must have recognized that she accidentally over processed my hair. I wish she had owned it and offered to help me get it back into the most decent condition possible. I also want to add that I am a technician in the beauty industry. I understand that sometimes things don’t go as planned. We miscalculate and sometimes just flat out make mistakes. But a humble attitude and a kind way of speaking certainly can help smooth things over. I just wish she was different. Never mind the fact that I paid $185, plus 20% tip for a bad hairstyle, and my hair is absolutely ruined. I now have no choice but to cut all of the damaged hair off which will leave me with the tiniest of afros. I’m speechless."

"I recently started going to Tiffany a few weeks ago and I’m glad I did! Both times I did not have to wait to be serviced. She took me right in! As a professional and mom with a very busy schedule, I appreciate her getting me in and out in a timely manner. My second visit was my first time getting a perm from her and I was very pleased. Happy to be one of her new clients!"

"I am from Bridgeport which is a bigger city then the Hartford/west Hartford area I have been to Tiffany 3 times and have never been disappointed. She not only cares for the style but cares for your hair. My natural hair is down my shoulders and the silk press was amazing best one I have ever got. And I recently got bundled since it’s summer and it’s amazing it looks absolutely natural and no heat damage to my natural hair. I recommend you check her out she is very gentle with your hair and always asks you exactly what you want and her prices are very fair compared to these others mediocre places. I choose her as my stylist for my natural hair & bundles check her out if your in the area."

"Tiffany was awesome! My hair looks great. This was my first time to her shop. She was timely and payed close attention to detail. She was very friendly, personable, and most of all listened to what I wanted. She executed the style I was asking for exactly. I already made my next appointment. I Would highly recommend her!"