The Opus Westchester, Autograph Collection

"The room I had was very strangely laid out. I had to request a new duvet cover for one bed due to either a blood stain or something that looked like one. There was some plastic trash on the bed as well. I suspect that the bed was not properly changed. A lot of little things like a very loose toilet paper roll holder and some obvious wear and tear. The fact that I had to remove the plug for the clock to even use an outlet or the USB plugs means they need to rethink the electric in the room."

"I hosted my 13-year-old son's pool party at the Opus Westchester, Autograph Collection, and I could not express how exceptional the experience was. From the moment we arrived, the stunning exterior and lush surroundings set the tone for a truly unforgettable event. The Opus Westchester exudes luxury and sophistication, with its elegant architecture and welcoming ambiance. The staff exceeded all expectations with their impeccable service and attention to detail. From the initial planning stages to the day of the event, every member of the team went above and beyond to ensure that our pool party was a resounding success. The highlight of the party was undoubtedly the beautiful pool area. The pristine pool glistened under the warm sun, creating the perfect setting for a fun and lively celebration. The poolside amenities were top-notch, and the kids had a blast splashing around and enjoying the wonderful facilities. As a parent, it was incredibly reassuring to see the dedication and professionalism of the hotel staff. They took care of every detail, ensuring that the pool area was immaculately maintained and that all safety protocols were adhered to. The attentive staff provided an extra layer of security, allowing the kids to revel in the festivities without any worries. The hotel suite provided for the event was nothing short of spectacular. The spacious and elegantly appointed suite was meticulously clean, creating an inviting and comfortable space for our group. The attention to cleanliness and upkeep was evident in every aspect of the suite, and it was clear that the hotel prioritized the satisfaction and well-being of its guests. Moreover, the hotel's location offered a serene and picturesque backdrop for the festivities. The serene surroundings and well-manicured grounds added an extra touch of charm to the overall experience. It truly felt like a hidden oasis, away from the hustle and bustle of daily life, making it a perfect setting for a memorable pool party. I can not commend the hotel staff enough for their exceptional service throughout the entire process. Every staff member, from the event coordinator to the housekeeping team, demonstrated a commitment to ensuring that every aspect of the party was flawlessly executed. Their unwavering dedication and genuine warmth made the entire experience all the more remarkable. In conclusion, I wholeheartedly recommend the Opus Westchester Hotel for any special event or gathering. The luxurious accommodations, impeccable service, and breathtaking pool area create an unparalleled setting for memorable celebrations. The hotel's commitment to excellence and the well-being of its guests was truly evident, and I am immensely grateful for the unforgettable experience they provided for my son's pool party. I have no doubt that anyone who chooses the Opus Westchester Hotel for their event will be rewarded with an exceptional and delightful experience. Desiree Garcia"

"Wow!! We loved our stay on a holiday weekend. The service was top notch- esp over the mobile app chat with TAYLOR who assured we were set as a high maintenance family with an infant and 5 year old birthday gal!! Our gal thought it was the fanciest hotel with 1) beautiful newly decorated spacious room 2) lovely,delicious room service 3) magical 10th floor heated pool! We loved the come and go valet service and the location was prime for couples night out, theater show and pretty town center Christmas lights! Would love to return for another special occasion. Thanks Opus!!"

"The hotel was beautiful, clean and luxurious. They accommodated a special diet in the bar which was much appreciated. On the way out we needed some ice for a coffee and Mazen from concierge took care of us right away. This was a first for me and he really went out of the way with great customer service!!! Gary helped load the luggage with a smile even though it’s already Christmas Eve. Glad we stayed here!!"

"I booked a stay at The Opus with my partner and our experience with this hotel was great! Valet service was quick and easy. Front desk staff were very friendly and I was checked into a room that fulfilled all my requests. The rooms overall were very clean, comfortable, and modern. The gym had a variety of machines and the pool was well maintained. Amazing location as it is located downtown with a variety of restaurants and shops within walking distance! I definitely look forward to staying here more often!"