CVS

"Update—They’re the WORST. I waited in the drive-through only to have my turn and see a sign that said the drive-through is closed. They could at least have a sign at the beginning of the drive-through that states only certain people will be served. I called them and they still wouldn’t help. These people stink. Prior review—I waited a while here in one line only to be told my script wasn’t ready. The clerk then made me go to another long line to find out why. I’ve never had to do that before at another pharmacy. I told my husband and he said they made him do that too. I guess this pharmacy wants to emulate the DMV. I’d go elsewhere if my insurance hadn’t created a de facto monopoly"

"Very tedious automated attendant and the music on hold will drive you insane within 30 seconds. Now I've been on hold for 14 minutes. I'm going to have to find a better pharmacy."

"Good things about the Madison CVS: nice clerks and a convenient location. Ultimately, though, the other reviewers are right--this particular CVS branch sucks (the Old Saybrook location is much better than this one). The Madison branch seems to have a rather limited amount of stock, and they run out of products quickly, and they really take a long time to restock items. I would suggest going to the Walgreen's in Guilford, instead. I've been doing that lately, and I'm happier for it. Walgreen's pricing is much more reasonable, and they have a wider variety of stock that they seem to replenish more quickly. Also, the parking lot here has a really awkward configuration, and there always seem to be too many cars, and not enough spaces. It's awful, and it's often a pain to get in and out of the lot."

"The pharmacy is disorganized and Understaffed. At times you can hear them complaining about their job. There's always a wait even if you call ahead. And forget about going there from a doctor's office it will be at least 45 mins. update for another review I called today at 2 to have a prescription moved to clinton cvs. The gentleman told me no problem it would be ready by 5pm. I show up at 7:30. No idea about my prescriptions. Second they don't even have it in the shelf. So now I'm back at madison and they tell me it will be 30 mins. This place is a disaster!!!"

"I don't know what happened to this place! As the other reviews stated, this pharmacy used to be great! Pleasant in and out service. Nowadays, the left hand doesn't know what the right is doing. There are plenty of employees behind the counter (no one sitting idly) and a line of customers that staff can't get to. When I finally get through the line, they don't have my prescription after texting me they do or can't find me in the system. Staff seem lost confused and overwhelmed. They all seem like they are stressed and working hard. The usual management change to the regime of let's ask even more of less and setting good workers up for failure as monster companies like to do I'm sure. Been there. Don't waste your time here. You'll end up pulling your hair out. Take your business elsewhere. I feel for the staff."