The Puppy Palace

"Honestly the conditions these puppies are in here are awful, and you should shop elsewhere if you are looking to get a dog. Sure, they all are such adorable animals but putting your money into this place only supports the treatment the dogs receiving. Both times I went all of the enclosures were disgusting and uncleaned. All the dogs had to play with in their small kennels was the paper they had to use the bathroom on. There were no water bowls for any puppy, only the rodent water bottles you see used in Petco for hamsters. When we played with one of the puppies we had to ask for a toy for the dog to play with, which looked brand new when they gave it to us. I'm not even kidding when I say this, but one of the workers asked us if we had brought they toy from home when they saw us using it. Overall, I personally don't think you should support this business. Adopting from a shelter is far better and even if you are looking for a purebred puppy go to a responsible breeder and not puppy-mill-like institutions like this. Sorry for the millennial rant but it's honestly horrible and it made me cry multiple times thinking about the sad little puppies here who have probably never touched grass. I always try to be someone who is open-minded and doesn't spread negativity for unjust reasons, but I think this may justify it. Thanks for listening to my ted talk."

"This place is absolutely disgusting. Almost every single dog cage was filled with old pee and poop (1 or 2 looked newly cleaned). It looked like they had only 1 person working which is clearly not enough staff to keep up with the upkeep and cleanliness of these puppies. I felt terrible after seeing the conditions these dogs are left in. This business needs to hire more staff or shutdown entirely."

"I honestly don’t understand some of the critical comments I’ve read from the past 24 hours. I arrived at 9:55am before they opened and was let in while they started their opening procedures. I was greeted by the owner and an associate immediately and was allowed to look around. I have to say, of all the puppy stores in the state this was the cleanest smelling (actually did not smell any feces etc) and cleanest looking. I truly don’t understand any comments to the contrary. I saw beautiful puppies all excited, happy and relatively clean after being in their pods overnight. Yes, there was messes, but that’s to be expected, they’re puppies. Again, I was there before they opened so I got to see them cleaning up the pods, the pups and giving them fresh water etc. I was surprised they didn’t have fleece/wool squares to lay on, I do understand they can be a choking hazard but I was a bit bummed to see that. Shortly after they were opened they allowed me to interact with the pup I saw online. We probably sat with her for 2 hours while the store began to fill with families. I could see the team was a bit overwhelmed as I only saw two associates (in training) and the owner. However, the owner came to every person, greeted them and asked for their patience and understanding. It seems that people called out (not surprising as it was the day after Thanksgiving) and even their systems went down. Regardless of all this everyone in the store was greeted, explained the situation and knew there would be delay. As I mentioned we sat with the pup playing, cuddling and watching others for a good 2 hours. We weren’t in a rush and were with the pup we were considering taking home. Shortly thereafter we were able to swap puppies as there was one other we wanted to meet. While with the pups, we could see people not following the guidelines and rules the associates gave to anyone who wanted to interact with a puppy. Parents weren’t watching their children and dogs were being held in the air when it was explained not to do so since they’re fragile and can be injured, among other things. We decided that this was the puppy we wanted to take home. Sadly, we didn’t realize it had just come in and needed its final vet check. However, as I’m writing this we are getting ready to go pick him up. I have to reiterate this store was clean, professional, kind and much better than other places I’ve been to in the state. I would highly recommend visiting the welcoming staff and the adorable puppies if you’re considering a new pet pal."

"This place is a joke. First off, here are the horrid conditions of the cages. It was our second time here in two days and the paper was never changed. Second, they charge to anyone just starting to look to hold a dog and then just start making up rules on the top of their head to see if they have a connection with the dog. You obviously can't just buy a dog but hey.. You can pay $5 to play with a dog for 15 minutes per dog. The guy that works here is a punk and was clearly just lazy and didn't want to help any customers or care at all. I've personally never felt like I was being discriminated against until today. When we were there last time there were just people playing with dogs. I saw people not paying and their kids just playing but now there's a fee? It's super disrespectful and just an aweful business tactic. Don't go here for a dog. There are better pet stores or shelters to go to."

"We got our handsome boy here, Christian was very helpful, and the owner Sheila took time to answer all our questions. Very clean, and all the puppies looked happy and clean. Very sympathetic to us just losing our beloved papillon. Our Max is very happy, and so are we!"