PetSmart 5 Main Street, East Hartford, CT 06118

"Wow! I am blown away at how great this PetSmart is in comparison to Manchester. I used to go to the Manchester store until our groomer transferred here. Manchester was a nice store, but it was always busy no matter what time of the day you go. It was a total nightmare trying to get in and out of that parking lot. But the East Hartford store was a breath of fresh air. It was so easy to get in and out, there were barely any lines...it was great. Will definitely keep driving a little further to come to this one."

"I dropped off my baby poodle for a bath and haircut , when I picked up my baby girl she was not the same for a couple of days, she was very nervous and quiet. The service was horrible, they messed up her cut. It was very uneven and she didn’t smell like she just took a bath.. The only reason I brought her there was because her groomer moved out of state unexpectedly and she needed a cut and bath for the holidays and they were the only ones with openings.. Never again."

"This is by far the least pet friendly company that I have ever experienced. Over the last three years I started to go to them for grooming, shopping, hotel in hand day care. After investing a ton of time and money with them, in the last year they have taken a huge turn for the worst. After several attempts of making appointments and physically bring my dog to the appointments only to be refused because the groomers clearly do not like their job and found reason after reason to say it would take too long. Yet their appointments are for 4 hours, so you cannot tell me they could not do a simple cut of a 70lb dog in 4 hours. No they would prefer a 20lb dog so they can only take 90 minutes and get the rest of the day off. I tried one more attempt to give them the benefit of the doubt after using another local groomer who was on vacation. Once again, I tried to bring my dog in. They found a reason not to take him yet told me if I come back next week they could take him and then found another reason that time so after three consecutive times of making an appointment, taking the time to bring him in there they found a reason each and every time not to take. Each time hiding behind some policy that had nothing to do with the situation or my dog. They are a corporate first, dog last organization don’t waste your time going there. I never will step foot in their again!"

"I waited over 30 min before they closed just for the manager to get a hamster. He stayed in the office, even when the cashier told him we were waiting. When he came to us, he told us he was closing in 2 min and the lights were just for kids to look at the Hamsters and not for selling them. However, I just left all the items we were gonna get for the hamster. He was more consern about closing even tho we waited over 30 min before that. The cashier was too busy, but he was nice and trying his best."

"This place has to have the most helpful bunch of gals in the biz. Go here. Seriously. My baby sugar sure loves her cookies and I love bringing her to the store with me. I cant wait to come back and feel the love. Lol. But seriously? They really are super nice. If you have a pet and need supplies....go here."