Tamatea Medical Centre
About the Business
Welcome to Tamatea Medical Centre, located at 20 Durham Avenue in Napier, New Zealand. As an establishment dedicated to health and well-being, we strive to maximize the health, independence, and comfort of our patients and their families.
At Tamatea Medical Centre, we understand the importance of individualized treatment. That's why we take the time to listen to our patients and provide personalized care that suits their unique needs. Our goal is to ensure that every patient receives the attention and treatment they deserve.
Respect is at the core of our values. We treat each other with dignity, acknowledging and valuing the diverse backgrounds, cultures, ideas, and beliefs of our patients and staff. We have zero tolerance for bullying, aggression, abuse, or intimidation, and we provide support to our colleagues.
Honesty is another principle we uphold. We believe in openness, transparency, and truthfulness in all our conversations, actions, and behaviors. We strive to create an environment where trust is paramount.
Growth is a continuous journey for us. We are committed to improving ourselves every day, seeking to be better tomorrow than we are today. This mindset allows us to stay at the forefront of medical advancements and provide the highest quality care.
Humility is a virtue that guides us. We believe in the absence of ego, creating an atmosphere where our team can learn, grow, and confidently challenge the status quo. Personal recognition or gain is not our motivation; instead, we focus on the well-being of our patients.
Reliability is key to building trust. We are intentional about our commitments, recognizing our limits and following through on what we agree to do. Our patients can rely on us to provide consistent, dependable care.
Empathy is the foundation of our patient-centered approach. With kindness, we strive to understand the experiences of others and use that understanding to guide our actions. We believe in treating patients with compassion and empathy.
Communication is essential in fostering a strong community. We strive to communicate honestly and respectfully, creating an open dialogue where all individuals feel heard and valued. We treat others the way we would like to be treated ourselves.
Equity is a core value that drives us to recognize and embrace the diversity within our community. We are committed to providing tailored care based on individual needs, ensuring that everyone receives the best possible treatment.
At Tamatea Medical Centre, your health and well-being are our top priorities. We are dedicated to providing exceptional care that meets your unique needs. Join our community and experience the difference at Tamatea Medical Centre.
Location & Phone number
20 Durham Avenue, Tamatea, Napier, Hawke's Bay 4112, New Zealand
Hours open
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Terrible service for last 2 years or so. You ask for a call back and lucky if you get call that day. My husband hd a heart attack in Dec. Didn't even try ringing as knew no reply. Went to Wellesly Rd. This practice is shocking."
"Can never get hold off anyone. When you do you are put on hold or it cuts you off to say knowone is available. Very hard to make appointments. Not like it used to be. Not a family practice anymore"
"Positive experience with one of the nurses, but none of the others. David rarely available and Hamish appears overwhelmed by anything and everything. Now in the process of considering the formal complaint process instead. That is if Practice Manager, Wayne, can be bothered responding. Stephanie (junior receptionist?) should carry a plant with her at all times to replace the oxygen she wastes."
"Rang up three weeks ago (half an hour wait on the phone just to get through) for a medical procedure. Walked in and said my name and reason for the appointment, just to be told that there was no appointment and I had made a mistake. I organised this appointment for this day as it is the only week day I could take off for a long while. Very disappointed in the service and how I was treated. The nurse told me it wasn’t urgent and spoke down to me. It’s not urgent but that’s not the point. Not the first time I have been let down by the reception staff making mistakes."
"I have been on the phone all morning trying to get through to a receptionist. All I need is a repeat script.Start at position 4 in the que, 20 minutes later get to position 1 then a message comes on .Your call is important to us Blah blah blah Please hang up and call again in ten minutes. and still the same rubbish.This medical practice has gone backwards since the new ownership. I have been a patient ever since this practice started but seriously thinking of changing. Thank you Tamatea Medical Centre for reading my review and calling to see if I had managed to get through which I hadn't . I called back on the number they called from which was different to the normal number and got straight through. Script sorted but that dose not help all the people who have been trying all day. Very frustrating"
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