The Doctors Napier

"This is the worst doctors ever. Bad customer service. You have to call one place for everything. There’s 3 offices in Napier, but they all use the same call centre. So you can never directly talk to the office you’re enrolled at. I haven’t received a single text or email from them to pay a bill. I’ve tried to get them to check my email. But it never works. I’ve waited an hour for reception to answer a phone call about a bill. I got charged for them stuffing around trying to figure out what vaccine to give me. Initial enrolment missed meds off my repeat script list so I had no way of ordering them. This place sucks. And because of the health system there’s no way to change doctors."

"Not a long wait to see a nurse ( student nurse ) , but the waiting time to see a doctor … frick me …. Over 2 1/2 hours … you need more staff and high quality management. I did ask to see a doctor for emergency matter. I then asked over the reception if maybe the doctor could call me over the phone to give results or prescription if needed she replied with “ no sorry we don’t do calls for emergency appointments “ FIVE DOCTORS ON . Sort it out"

"I arrived from Lower Hutt, 3 years ago. This was the only practice I could get into in all of Napier. My experience, consistent over three years, here is entirely sub-standard, poor quality staff (in the main) the exception being one Diabetes nurse. In my opinion there is a direct correlation between the availability to register here and the number of doctors who continually leave. Thats right; no one wants to come here to this practice, not even the doctors. The management systems are very poor and even many staff appear to have given up on this place. This is my worst experience in my life, I was with The Doctors in Silverstream Upper Hutt; that place ran like clock work, all staff were superb and the systems really worked seamlessly. So, why not this operation? Simply because it is very poorly managed. Ineptitude at the top results in poor performance everywhere below."

"Charged 80$ for a consultation I never had, only ended up getting an injection, they didn’t think to tell me what the cost would be prior to treating me. Would never go back especially when I could’ve got said injection for free by waiting till after the long weekend."

"From what I remember of my last visit, which was quite some time ago, this place is quite busy. Wait times to he seen can vary depending on the amount of doctors and nurses available and the number of patients waiting. You'll be triaged based in your contition and seen accordingly."