Domino's Pizza Napier City

"Menus should be clearer with pricing. TV advertising says $10 lunchtime pizza with your choice of 2 sides. It should clearly be listed which ones are in that price bracket"

"Go to a different dominos/pizza place. Living paycheck to paycheck means dominos is our weekly splurge - but they seem intent to ruin it with their subpar and mistaken topings, late or misdeliveries- and then blaming it on us, and even making us drive to the store to get replacements or refunds- WHEN WE GOT DELIVERY IN THE FIRST PLACE. We let it slide for months when it was just the toppings but NOW, after multiple back-to-back orders have been completely stuffed up- if they've gotten to us at all- we've had enough!! If this wasn't bad enough, the customer service has been attrocious- a short tempered female (this week) and an accusatory male (last week) were the last 2 weeks supervisors we've spoken to. Blaming the customer who has photos and the receipt and is just asking for it to be rectified is actually ridiculous. Especially when you're talking about ALLERGIES!! Often our dominos order is marked delivered 5-10 before it actually arrives, which added to the confusion and delay in organizing a replacement meal. I'm sitting here, 2 hours later, so hungry that I'm nauseated, waiting for the 2nd attempted delivery of our pizza- no apology or compensation, 4 phone calls later. Ps we chose the deliver in person option, and we've been pacing and watching out since before it was due to arrive so we know it wasn't left at our door."

"If you’re looking for a sad piece of bread with an abhorrent amount of cheese, little to no toppings on it, and made with zero love by underpaid, undervalued staff, then look no further! Not my first time having a bad experience either!!"

"I have to be a Karen here, sauce didn’t come with side, and side arrived cold. I called and all they offered was to deliver was the sauce to a cold side- bad customer service, no apology just your standard gen z indifference."

"The custom service was good but we had to wait an hour for a pizza that is missing a lot of spreads"