Victoria Clinic - GP & Urgent Care

"I have been a registered patient for 13 years, my children also. Since when did seeing urgent care for under 12s go from being free to $19 and in a very short time say three weeks to $30. I have seen my three little ones have seen docters three times in 3weeks. Today my grandson who's in my care has a long history of respiratory problems. A long history of needing antibiotics of the strongest kind coupled with steroids and today i rang and told them he's only got worse amoxicilin is not enough. They seen him Friday they know he has a chest infection they know by his history he needs the steriods. I'm taking another day off work they should simply fax us what he needs. But they are forcing me to pay another $30 or what till 5pm for the free service. Which will mean he misses a day of the right medication and I miss another day or two off work. A job I only just started. I have seen many families walk out with sick babies due to this new system. And I am now disgusted at the new owners!!!! You are not for the people. Not even our little ones. Disgraceful !!"

"I don't think this clinic even worst a star. Worst customer service ever. Took someone in for an Immigration Chest X-ray and the price is ripped off, you have to pay $75 for referral and then another extra $121 for the X-ray. The reception did not give you clear instructions on how to proceed, just gave you a slip and point you the way out to Radiology for the Chest X-ray. Then when we arrived at Radiology, they told us to go back out to the other side of the building to do the Chest X-ray. The door was locked and you had to go back to Victoria clinic and asked them again. Then there was a nurse who look grumpy and come out asking you to wait in the hall way, and i just asked how long it would take, she was not happy and said she does not know, she has to set up the camera, I told her I was not happy with the way I have to go back and forward in the building just to get a chest x-ray done in a bit loud voice, then there was a white lady came to told me off and said I was being aggressive toward the nurse. I was so angry and told her, I just want to talk to that nurse, what is the problem with the white lady coming to support her, I was not even insulting the nurse. The white lady totally like come out of nowhere and try to support the Filipino nurse and accuse me of being intimidated. I told her I was just feeling frustrated that the receptionist did not tell me where to go exactly and just want to deal with the nurse not her, and please go away. She was not happy to go away and started giving me lessons before she walked off. This would be my last time in the Victoria clinic."

"The worst customer service ever!!! We brought our 2month old baby because he’s having difficulty in breathing and he was crying a lot especially at night, also cant sleep well. As first time parents, we didnt know what to do. Came hone from work, picked the baby and decided to go to this clinic, since their website says they’re offering urgent care for babies / child between 6-8pm. We arrived exactly 6:50pm (more than an hour before closing). Went straight to receptionist, unfortunately she wasn’t helpful and a bit rude, and just say that sorry they’re already closed for the night due to a lot of patients! Didnt even bother to ask what is happening to the baby! So i asked if maybe, they are still able to accomodate us? or somebody can check the baby? She just straight up told me, do you wanna talk to the manager?! Then the manager came and stared us like we did something wrong!?, She just directly told us, sorry, but we we’re closed due to lot of patient tonight (the way she said SORRY was just a word but her eyes and gestures asking us to just leave!!! because we’re closed! Both, the receptionist and manager showing some atittude. Also the manager didnt even bother to look at the baby, even to ask if what’s wrong with my boy?, or even just to suggest any nearby clinic that maybe can help us? Sometimes i just cant understand that there are people that still working in this type of places, and having bad atittude towards their patients!!? The establishment shows (URGENT CARE) but i think they DOESN’T EVEN CARE!!! Im sorry, to write this long, but our experience wasnt the great."

"Waited four n half hour to see the doc for my four year old. Great helpful staff but considering the time frame can be helpful. It’s painful for both child n parents when you have a sick kid."

"I am on holiday from UK . Had nose bleed Saturday night ended up in New Plymouth hospital where they inserted packing . Which needed to be removed when I arrived here in Hamilton. The Victoria Clinic was excellent. The staff were very friendly and efficient. The Doctor..Gus...who removed the packing was excellent ,kind , efficient, professional, gentle, understanding. The NHS in UK could pick up several tips on how to effectively and efficiently run the urgent care (A&E). department. Thanks very much everyone."