Smith & Boyle - Automotive Body Repairs

"Had some last minutes doubt on whether they were going to finish the car before 5 pm but got there in the end... Great job done, lovely, friendly receptionist and damage assessor."

"BAD. This place is recommended AA insurance to get repairs done after an accident. Their availability of getting parts and then replacing them on your car is .... at SNAIL-PACE, it takes several months. This happened twice now to us. They identify items as needing replacement which according VTNZ does not. We literally got a WOF a week after the accident, the little scratch didn't matter to VTNZ. It feels like they RIPP OFF Insurances and let you wait forever to get your car repaired. When you miss the appointment 4 months scheduled ahead, you get a new one .... another 4 months waiting. NOT RECOMMENDED AT ALL - LOOK SOMEWHERE ELSE"

"The work itself was great. There is some overspray left on the black plastics where they had painted which I know having worked in a panel shop is difficult to remove. Was guttered to hear from the gentleman who came out to fix some overspray on the window, that in his words “the guys wouldn’t have put much effort into it” because of the model of my car. His attitude was condescending and dismissive, and I am concerned if the workmanship/attitude is based solely on the model of car they are working on. It’s disappointing he feels it’s acceptable to talk to customers in that manner about the “value” of their cars. What is the point in taking on job if they don’t feel it’s worth their time?"

"Masking tape not removed, some random bolts left on the floor of the car, a super sticky piece of tape left on the rear window that left some hard to remove residue and finally not even a reply to the email enquiring what was this mess about."

"Have done a fabulous job on my car. It was just a smaller job on the bumper but it looks immaculate and they cleaned the entire exterior and even polished the tyres. Could not recommended enough and were super friendly. Will be back if I ever need any more work done."