Pascoes The Jewellers

"I had an awesome experience here thanks to Stacey! I went in after buying a watch from their competitor just down from them to get my watch links adjusted since the lady there said there tool was broken(misinformation I found out later). Stacey helped me out with getting the watch adjusted and I noticed it just didn't feel right. I did notice another watch in the display case which looked similar to the one I was replacing. I ended up taking the watch back and coming back to purchase the Seiko watch from Pascoe's not just because I liked the watch but I enjoyed the service I got from Stacey as she wasn't trying to push a sale and just showed the relaxed kiwi demeanor that alot of sales reps in NZ have lost these days. She also provided me with information that was neglected at the competitor about watch care and handling and I also got a my Mothers Christmas gift whilst there. Great job and thank you for an awesome customer experience!"

"Amazing service!! After heading into another jewelry store and being made to feel so embarrassed and ashamed at my ring budget…I went to pascoes where they were absolutely LOVELY! And a year later I have head in to get my ring cleaned for free and they were again, amazing!!! Thank you!"

"Ok heres the story. I went shopping with friend for watch for hubby for xmas. Bought him a G shock. Unknown to me he was shopping at pascoes northlands for my xmas pressy. Bought me a G Shock.. how crazy is that neither of us discussed watches at any time."

"Given a watch that was purchased at this store. Went to the store to have some links taken from the strap, only to find there was a notice taped next to the door stating they would not re-size watch straps on that day, Boxing Day, December 26, but to come back from December 27. Not that the store was busy, two staff members standing doing nothing at the counter. Extremely poor customer service, I'm sure if I was to purchase a watch from them today, they would size the strap to get the sale, even though the notice said they weren't doing strap sizing. If they thought that they would get more sales from not doing the sizing, THEY WERE WRONG!!!!! they have lost at least 2 customers, probably more once I tell others of their poor service. This was not a company decision, just Northlands store, as I went straight to the Palms store and they did the sizing on the spot, great service at the Palms store, will go there for future purchases, they know how to look after customers, and the watch wasn't even purchased at their store. So make sure you go anywhere but this store, they have NO!!! customer service. Even tried to call and speak to the manager, they didn't answer their phone, could have been another lost sale for all they know."

"27/12 Staff were lovely. Greeted with a smile by both ladies. Came from Palms Pascoes because we were unhappy with the lack of customer service there. Lady that served us was fast and efficient. Noticed that both members were friendly and greeted most customers in store. Great sale of 40% off."