Novo Shoes Riccarton

"Had a shoe on hold . Came to pick up, the staff didn't care to even ask what shoe it is and just said sold out. We drive all the way from other side of the town . Disappointed how we are treated"

"I’ve just received the worst customer service from Eliza at Riccarton Mall. We were the only customer in-store and she completely ignored us. After awhile I realised she wasn’t going to come over to help I decided to approach her, I asked for bigger sizes in two styles of shoes to which she just glared at me and I said “Size 10?” It’s lucky I was desperate for a pair of shoes for my holiday because after she made me feel like the biggest inconvenience I was prepared to walk away. Don’t get me wrong I understand we all have bad days but it’s no excuse to be rude to customers! The only words she said to me while I was there was “You’re welcome” after I completed my purchase and told her “Thank you”. I checked the google reviews to see I’m not the only person to experience this. And Yes I’ve sent an email!"

"Need to improve customer service Walked into the store on Tuesday 28/2/ 23 with my friend who was looking for white high heels to match her wedding dress we both hi to the lady who took her time turning around from what she was doing. Looked grumpy and wasn't particularly helpful or interested in what me and my friend were looking. She seemed annoyed each time I asked her to check if they had my size in a particular style. So in the end I got 3 different shoes I wanted to try and put them all on the counter for her to check for sizes. Once again, grumpy. We decided to leave the store and go to another shop"

"Need to improve customer service big time. Walked into the store on a Friday 30/12 and said hi to the lady who took her time turning around from what she was doing. Looked grumpy and wasn't particularly helpful or interested in what I was looking for. She seemed annoyed each time I asked her to check if they had my size in a particular style. So in the end I got 3 different shoes I wanted to try and put them all on the counter for her to check for sizes. Once again grumpy. When I decided on the pair I wanted, she then appeared to be happy and chatty with a chirpy voice. What's with that?! Next time I'll go to Northland's."

"Went to return faulty shoes, I didn’t have my receipt but I am one of their Novo members so of course my order was on the screen when Leah looked it up. She refused to refund me after talking to her manager and when I asked her to call back her manager to get further instructions she refused again. I went home and found my receipt, called the store to ask about getting a refund and another staff member Rya told me I still can’t get a refund, they only give credit notes. Your staff need some serious training and knowledge of the Consumer Guarantees Act. Very disappointed they wouldn’t abide by the law."