Beerescourt Medical Practice

"I have had several appointments with Dr Reeta Lochan in recent years and find her to be rude, dismissive, and unprofessional. From small things like never listening and speaking over the top of me. To more significant things like not putting through specialist referrals when she said she had, more than once. She has refused to let me talk about more than concern during the same visit stating “I only have 15 minutes to spend on each patient. Whatever the other thing is, I don’t have time to hear it.” I pointed out that because she was running late, my appointment started 25 minutes late, and I had only been with her for 5 minutes, so I think she can let me talk for 2 more minutes and still write up the notes. Yesterday during a phone consultation, she was the most dismissive I’ve experienced. Through tears I told her I was frustrated and that I don’t feel heard, and not just today but every time I see her, that I feel like she doesn’t listen and doesn’t care, she just LAUGHED at me and said she has to go now because she has other phone consults she needs to do. If you’re looking for a GP that listens and cares, Dr Reeta Lochan is not the one for you."

"Moved up here from Tauranga and absolutely disgusted in Reeta. My partner and I had an appointment, when she saw both of us there she rudely asked the nurse who I was, I wasn’t her patient and she’s not seeing me. She proceeded to tell me my doc is someone else not her but when we signed up we did as a couple!!! she won’t see me yet tried to show affection and care to my partner during the appointment, my partner had to tell her what she said and did was unacceptable. We left our appointment and changed doctors. I’m going to make a complaint about this but I see other reviews about this gross lady and seems the Director doesn’t care about patients"

"**NEVER ANY APPOINTMENTS OR THEY GET CANCELLED** I have had nothing but issues since moving to this practice a year ago. You make an appointment which always gets cancelled and can hardly ever get in to see a doctor. Never seem to be able to retain their doctors either. Terrible service."

"I’ve been seeing Dr. Pett for 14 years. Some of the reviews I’ve read about him are luckily things I’ve never encountered - he is kind and always listens to me (and actually hears me), never dismissive and when he should be firm, he is (I’m overweight and diabetic and my own worst enemy). I am sad but happy for him easing into retirement. Thank you Dr. Adrian"