Castle Parcels Christchurch

"Lazy courier left my $300 Lego parcel in the yard next to my letterbox. Didn't even have the decency to deliver it to my front door which is secluded. Any neighborhood kid could have picked it up easily. Got an official response from Castle that he did nothing wrong as the parcel didn't need to be signed for. Unbelievable."

"Excellent customer service from Jasmine! She could not have been more helpful, even contacted the driver, was so friendly, great representative for Castle Parcels!"

"The parcel was picked up in Rangiora on 3/4/23 to be delivered to me in Christchurch. Unfortunately I was told the driver could not locate the parcel and probably gone missing. This is unacceptable as the parcel wasnt from North Island or overseas. Castle Parcel owed me an explanation. They never responded to my email. When I rang the staff member said she contacted the driver but driver doesnt know about the parcel. Completely hopeless and pathetic. Its getting on my nerves. Such a mistake shouldnt have happened. It seems like they have couldnt care less attitude. Everyday I have been calling. Same reply. Dont know where is the parcel. I am getting very angry and sick of them. Useless courier!!!"

"14 days and counting for a simple small item delivery from Auckland to Christchurch. To compare DHL just delivered a similar size parcel from Sydney to Chch and it took 3 days. Never ever use Castle Parcels"

"They answered their phone very quickly and the lady was helpful. I was surprised, because NZ Post leaves you on hold for 30 minutes before you eventually give up and hang up. My only criticism is that you don't get a text message or email from them when the parcel has been delivered, unlike NZ Post. I get my parcels delivered to parcel collect locations for security, but with this courier, I have no text message to show to the collection helpdesk which is problematic."