Peppers Christchurch Clearwater Resort

"I could write a novel on my disappointment with this faculty and it’s operational staff, however I’ll be brief. We stayed in two rooms over two night as we booked on two different occasions. We had no problem with moving rooms as it was our error. We stayed in the lakeview suite and the king room. The suite is huge, great views but very tired/ worn as was the king room. Faulty shower head, mould in bathrooms, water damage to lamps and sub par heating. Both rooms had split air conditioners that couldn’t heat the room to a comfortable temperature. The male receptionist had attitude and tone which was really the icing on the cake for our already meh experience. Our king room we moved into was wall to wall with construction next door, I mean concrete cutting. It was absolutely unbearable and the male receptionist was quite dismissive and said these things happen and we need to do upgrades, “I don’t know what to tell you”. Being in the industry, I know a room move would have been the best solution for this problem. I didn’t demand or ask as I feel it should have been offered when highlighting the issues with the room. I proceeded to ask about check out, being an Accor plus we are entitled to a late check out. He told me 10am was check out, to which I replied that we should be entitled to a late check out being an Accor plus member. He proceeded to shout from his desk across reception that “your not Accor plus” with tone. After I proved this by showing my card, he turned to his colleague and implied that someone else messed up and that my profile needed the right info, taking his frustrations out on her after getting it wrong. This male receptionist needs to reconsider working in the industry if he can demeaningly treat customers in such a way and staff with no provocations. Such a shame as this resort has so much potential. I will note that I was offered upgrades and room moves but only after I took the complaint higher about this man’s attitude. We declined."

"Not only did you get a face full of smoke opening the door to your room, the place is filthy. The hotel said we have no other rooms available but we can give you some air freshener. So much for actually booking a smoke free room. Don't believe the photos online it's not what you will be getting. Only upside to this place was a decent view out the window but that's where it ended. No chance I would recommend or stay here again"

"We checked into the a lakeview room in August 2023 we were told and ensured that the room was non smoking that was definitely not the case. When we entered the room the smell of cigarette was overwhelming to the point I was as hyperventilating as we both have asthma. The room was dirty in various areas and outdated when we first called reception to notify them of this they said they had no other rooms available and would bring us ‘air freshener’ we couldn’t bare the smell and were mortified at the experience that we went back to reception they then said they could move our rooms at this point we were sick and so over the situation that we requested a refund. The manager was polite and handled it well and proceeded to offer the refunded. The space itself is due for a renovation with the hallway ceiling sinking in areas with large movement cracks, a bath tub made of plastic with mould in the silver fittings, paint bubbling on the bathroom ceiling and many chips/ cracks to other areas of the room. We would not recommend staying here whilst the photos online and the location seem lovely the entire experience as a whole and the facilities make this one of the worst places I have stayed in, in my years of travelling locally and internationally. We have now had to find urgent accommodation elsewhere which is not what you want to be doing on a holiday."

"Like a little oasis on the outskirts of town. Comfortable bed,own garage parking. Unit was high tech and very warm with a great view over the lake and golf course. Will be our new go to place in Christchurch. Reasonable rates and excellent food."

"We reserved two rooms with a lake view, but unfortunately, both were worn out and in need of renovation. The room had a strong smell of smoke, and the sofa fabric was visibly worn and emitting an unpleasant odor. Overall, the rooms appeared tired and did not match the photos on the website and Google, which felt misleading and unethical. Consequently, we decided to leave immediately since the rooms were not worth the $300 per night price tag."