Perfect Auto Body

"Good: Did great work on repair, been fixed and tidy. Bad: The customer service is the worst. Didn't confirm the loan car return date when i drop off the car, plus i miss the text (which is my responsibility), i called back to discuss the returning and pick up date, the people talked on the phone are RUDE and MEAN. The best i can do is return tomorrow. She even didn't give me the choice to pay the daily fee to return tomorrow, what she says is I HAVE TO return the loan car TODAY roughly. ASK AND TEACH ME to take my work off to sort out their job. Excuse me? will you cover my loss of not working? Her attitudes makes me feel so angry. To be honest, if she talks well, i will try my best to sort the problem out. Anyway, if you don't care about been treated rude, they do did great on car repairs. but if you pay for the service as well, i don't recommend. 5 star for repair, 0 star for customer service updates: Thanks for reading and reply. But I may not explain well, the worse service I describe is the problem solving attitude. Agree it's lack of communication from both side, I haven't deny that I need to take some responsibility of it. but i tried to make it right. Even the rude staff talk to me like that, I still choose to leave my work and come back to return the car on that day because I know from her the car need to rent to another customer on next day. as I said, if she is not rude, i will be happy to cooperate and make both side solve the problem. But the truth is I been treated rudely by your staff. from your reply i can see you trying to make the excuse on treated customer rudely. so i lower the rate to one star. Regards"

"Excellent service from start to finish. Great result my car looks brand new again. Caring staff especially Jen on reception. Thank you"

"My brother has had his ute with you people for over 3 months. He doesn’t do Google reviews. He’s unaware that I’m posting this. I’m so surprised that even with his constant call ins to your shop that you people keep giving him excuse after excuse why the job hasn’t been completed. It’s not good enough!! I was happy to hear last week that you’ve given him a completion date. Let’s hope you live up to that and that the work done reflects your company’s name."

"My insurance company recommended me this place after the first place refused to fix my car. The staff was very knowledgeable, polite and was in constant communication about updates of my car repair progress They did such an amazing job repairing my cars body panels, as well as the personal front bumper job I asked for. I had a massive grin on my face as soon as I pulled into the parking lot and saw my car parked there, ready to be collected. They even cleaned it inside and out and gave me a little gift to say thank you I want to thank everyone that worked on my car and thank the staff members that stayed in constant communication and update. I'll definitely be back for either collision repairs or for self interest body modifications. Thank you"

"Don’t normally leave reviews but felt I had to share what fabulous service I received from Perfect Auto Body. Friendly staff, fantastic repair job done via insurance and a couple of other repairs that were able to be done at the same time. The use of the loan car was much appreciated. Above and beyond my expectations!"