AA Centre - Manukau

"Horrible customer service, spent over 2 hours on Sunday waiting in a line for a 5 minute renewal of license. While the supervisor was really helpful trying to help customers in the queue the Asian girl serving at the counter was so slow and did not have much knowledge of how to do things also took three breaks in the 2 hours I was there while her colleagues all worked away. She did not have any consideration for people waiting in the queue for so long and was working away at such a slow pace. Finally when my turn arrived after 2 long hours of wait she gets up and walks away without any notice or replacement on the counter possibly for her lunch break which was over 30 mins. Why do such people get employed and put on counters on such busy days. If she is a trainee they should not be put on days and times that are peak hours. AA manukau needs to improve their customer services. Will never go there again."

"Ridiculously slow service!! You literally have to take a whole day off work just to wait in line to be served. They also allow people to push in, especially if they're of the same ethnicity as the servers, nevermind the several line of people already waiting hours. Only 2 people serving and other staff sitting in their office grinning...guess they're the managers thinking they're providing great service whilst sitting there staring at customers waiting. If I could give zero stars I would - definitely not deserving of 1 star."

"I went and passed my learners June 15 and yet I still haven’t received my license card because of some photo that I had to call about twice. You made me come and retake the photo a week after my temporary expired and now it’s a problem again?! What’s the purpose of our email if you’re not going to notify that there’s a problem."

"Subject: Issue with Applying for Motorcycle License Dear [Insurance Centre Representative's Name], I hope this email finds you well. I am writing to bring to your attention an issue I encountered while attempting to apply for my motorcycle license at your Insurance Centre. Previously, I successfully obtained my driving license for a car, and now I wish to pursue acquiring a motorcycle license. However, during my recent visits to the Centre, I faced some challenges that have left me feeling concerned and unsure about the process. On two separate occasions, I arrived at the Centre approximately half an hour before closing time, hoping to submit my application. However, I was informed that I would need to return on another day in the morning. While I understand the need for specific operating hours, it was disappointing to be turned away so close to the closing time without any prior notification or indication of this requirement. During my interactions with the staff, I found the representative I spoke with to be somewhat rude and unhelpful. When I expressed my concern about the potential wait times, I was informed that even if I chose to wait, there was no guarantee that I would reach the service desk before closing. Furthermore, I was told that I might need to return again on another day. This uncertainty and lack of assistance left me feeling frustrated and confused. I believe in maintaining a respectful and understanding approach, and I was disappointed by the representative's dismissive attitude. I was informed that the Centre was experiencing a shortage of staff and resources, which I understand can create challenges. However, it is not reasonable for the lack of availability and resources to become the customer's responsibility or burden. As a valued customer, I kindly request your assistance in resolving this matter. I would appreciate if you could provide clarification regarding the process for applying for a motorcycle license and any specific requirements or procedures that I may have overlooked. Additionally, I would be grateful if you could suggest alternative options or arrangements to streamline the process, considering the inconvenience I have faced so far. Please understand that my intention is not to criticize or complain but rather to seek your guidance and support in ensuring a smoother and more efficient experience for both myself and other customers in similar situations. I look forward to your prompt response and a resolution to this issue. Thank you for your attention and assistance in advance."

"I give them 5 stars for their friendly customer service. I am going to convert my overseas driver's license. Although it took 2 hours, I was still very happy during the whole process. Every staff member is patient and friendly, especially one lady who is always smiling and professional. Let me relax by telling me how to change the language while taking the theory test. thanks again."