Harvey Norman Manukau

"I have been to this store and been looked after by a wonderful salesman. His name is Samson and he was extremely helpful and friendly. His customer service is awesome and would recommend him to anyone. He is an asset to this company."

"No issue when buying from this branch, but a very different story when trying to get a refund. I was redirected from the checkout to 3-4 people, only to end up back at the checkout. The department manager came up, try to offer alternative solutions and eventually agree to refund. He asked me to join the queue and said he will tell the other staff to process refund. After half hour wait, he’s nowhere to be seen but instead busy elsewhere. An elderly customer see that I was flustered and try to reassure me that the store is great and they will process your refund. The store manager eventually came up and told me that they can refuse a refund if it is within their right. This is where it gets me really fired up, when department manager has agreed to refund and now I have to explain myself again. I came in just wanting a refund for a product that did not work for me (everything is still new). They made the whole process so difficult and ridiculed me as a customer. When I eventually got my refund, I genuinely thanked the store manager but I heard them making fun of me as I head out of the store. Honestly, I felt disgusted and there’s no way that I would ever come back here again. Have had much better experience at other branches."

"Why are the sales guys in computers so horrible and so disinterested when you refuse to spend a lot of money ie no product care, set up of the machine lying that you have to have it done otherwise ? Grateful for PB Tech telling me I can do it myself. Id rather pay someone else to fix a faulty machine than have to deal with bad customer service."

"We came here probably a month ago,we went looking for a washing machine & we were helped out by this gentleman Mr Tom Hu who worked there. He was very kind,polite & helpful to us. We got what we were looking for as well. The machine functions well,thanks to the two Fijian Indian gentlemen who delivered to our home & installed it & stabilized the weak floor in our washroom. Tom & the two delivery gentlemen deserves a 5 star service from us as well as the store. Thank you very much,Harvey Norman Manukau branch."

"This is such a big store that it’s really easy to get a little bit overwhelmed. I particularly love to browse through all their furniture styling because they do this well and you always feel like buying new cushions and through for the bed. The staff are very attentive and helpful (probably because they are incentivised to be)."