Lumino The Dentists: Remuera Dental Centre

"I had a recent appointment with Remuera Dental and I was unfortunately very disappointed with the reception staff. They were rude over the phone and did not provide a nice experience at all when I was trying to sort out issues with my dental plan. When I arrived for my appointment, both females at reception were not engaging. When I asked questions, they made me feel like an idiot and acted like they would rather be anywhere else than doing their job. No welcoming smile, something that literally costs nothing. I’ve worked in customer service and this is not how you treat clients especially in healthcare. I find going to the dentist rather stressful and these two ladies made it so much worse. They did not communicate clearly and made me feel so uncomfortable at this practice. I left in tears. People pay a lot of money to go to the dentist. The least you could expect is a half-friendly receptionist. This has put me off. It’s such a shame because the dentist and the nurse was so lovely and I’ve been there in the past with no problems. I’m going to be moving dentists due to this awful experience and I really hope that cultures changes for other clients."

"I took my brother for his yearly check-up not too long ago. My brother usually dreads going to the dentist and he was nervous coming in but this team is just incredible. I couldn't be happier that he saw Riya for his dental check-up and filling. She straight away put him at ease and made his appointment very comfortable. She’s very gentle and thorough and she took the time to explain everything which I really appreciated. Highly recommend."

"my 90 yr old mother went for toothache. Their level of communication with her was very poor, they didn’t offer to send the prescription to her chemist , and were prepared to remove her infected tooth , without antibiotics , then refusing to answer my calls. Very unprofessional"

"I went to my hygiene appointment this week in this practice and overall experience was great. Would definitely comeback for another session. Great job team!"

"I had an appointment today with this centre. The dentist did not do any special on my teeth, he just checked and referred me to the specialist but charged me 174$!!! He just printed out my teeth photo on a paper and when I asked him to send this through the email. He replied back that he never use his email for patient. I never recommend this centre as they did not do anything for me and just charged me for nothing. Also I was not happy with the dentist. I haven't had such a terrible experiment in new Zealand"